In person interview may be needed. Onsite from day 1. Only SC residents
Location: Columbia, SC
Duration: 12+ months
Responsibilities
This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project.
Business Analysis
Review functional designs produced by vendor.
Create models to document existing, and proposed business processes.
Develop General System Design (GSD documents for new or enhanced system functionality.
Analyze proposed business process and software changes.
Testing
Execute test scripts.
Develop test scenarios/test cases and test scripts.
Record and verify test results.
Analyze and report test results.
Report defects to Test Manager/Test Team
Perform Regression Tests
Reproduce defects/demonstrate defects to development as needed.
Participate in Incident Review Meetings as needed.
Provide data analysis and root cause analysis as needed.
Review requirements, component designs and use cases and maintain test script traceability to each as applicable.
Prepare test data, including interface data files as needed, for executing test scripts.
Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.
Participate in the monitoring and reporting on the execution of the System Development Contractor's performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor's tools and appropriately extracting data to produce metrics and reports.
Training
Conduct End User Training for designated counties during rollout.
Ability to travel within the State to conduct onsite training as needed.
Ability to discuss application and configuration while relating application training to Clerks of Court staff's "every day" business.
Follow up on end user questions with Functional and Technical Experts in a timely manner.
Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual
Create computer-based training videos.
Provide online training.
Other Responsibilities Include
Create End User Training Materials as needed.
Conduct level 2 help desk support of higher complexity application defects
Follow up on end user questions with Functional and Technical Experts in a timely manner
Update Application Configuration as needed.
Conduct help desk ticket resolution related to the FCCMS application.
Communicate announcements, workarounds, and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.
Skills Needed
5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects
2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)
2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing
Experience documenting existing and proposed business processes
Previous judicial experience
Previous experience in state government
Experience testing Judicial or Case Management System Development projects
Experience with Agile or Waterfall methodologies
Required Education:
BS/BA degree or equivalent work experience
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