Title: Account Manager
Location: Cleveland, OH – Day 1 Onsite
Duration: Full Time
Onsite
Client : Indium
Experience : 15 Years MUST
About the Role
Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account. This role will
serve as the primary onsite point of contact, working closely with client stakeholders and
Indium’s offshore delivery teams.
Key Responsibilities
•Own overall relationship management for a strategic enterprise account
•Act as the primary onsite point of contact for business and IT stakeholders.
•Drive account growth through identification of new opportunities and expansion areas
•Coordinate closely with offshore delivery teams to ensure smooth execution and client
satisfaction
•Manage commercial aspects including SOWs, renewals, staffing alignment, and
governance cadence
•Support pre sales activities, proposals, and solution discussions in collaboration with
technical teams
•Ensure strong communication between onsite and offshore teams to deliver consistently
high quality outcomes
Required Experience and Qualifications
•8 to 10 years of experience in IT services sales or account management
•Strong experience working in an onsite offshore delivery model
•Proven ability to manage enterprise accounts and senior client stakeholders
•Solid understanding of IT services, digital engineering, and technology delivery models
•Excellent communication, relationship building, and coordination skills
•Ability to operate independently while collaborating with cross functional teams
Preferred Qualifications
•Prior experience working with manufacturing or industrial clients
•Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or
engineering applications
•Experience supporting digital transformation initiatives within manufacturing
environments
Location
•Cleveland, Ohio (onsite client presence required)
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