Puresoft, Inc.
Puresoft, Inc.

Help Desk Consultant

Summerville, SC, US • Posted 10 hours ago • Updated 10 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Active Directory
  • Computer Hardware
  • Issue Tracking
  • Mobile Devices
  • Remote Support
  • Recovery

Summary

Help Desk consultant

Location –  Summerville ,  South Carolina (Onsite Role)

Experience – 6 to 8 years

 need a consultant asap for the Technician 1 shift.

Resposibilities

  • Provide onsite help desk support during the go-live and subsequent operations.
  • Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
  • Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
  • Record, track, and resolve requests in a ticketing system.
  • Escalate complex issues and work with other IT teams to restore service quickly.

Qualifications

  • Experience in a Level 2 help desk or desktop support role; Level 2 experience preferred.
  • Hands-on experience configuring and troubleshooting hardware, especially handheld scanners and label printers.
  • Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
  • Experience using a ticketing system.
  • Mac support experience is a plus.

 

 

Technician 1

 

 

Technician 2

 

 

Technician 3

 

 

Day

Start

End

Hours

Start

End

Hours

Start

End

Hours

Sunday

Off

 

0.0

1:00 PM

7:00 PM

6.0

6:30 PM

11:30 PM

5.0

Monday

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Off

 

0.0

Tuesday

6:00 AM

3:30 PM

9.5

Off

 

0.0

3:00 PM

11:30 PM

8.5

Wednesday

Off

 

0.0

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Thursday

Off

 

0.0

6:00 AM

11:30 AM

5.5

11:00 AM

4:30 PM

5.5

Friday

6:00 AM

3:30 PM

9.5

3:00 PM

11:30 PM

8.5

Off

 

0.0

Saturday

6:00 AM

3:30 PM

9.5

Off

 

0.0

3:00 PM

11:30 PM

8.5

Weekly hours

 

 

38.0

 

 

38.0

 

 

36.0

 

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123319
  • Position Id: 9128029
  • Posted 10 hours ago
Contact the job poster
Somesh Shukla

Somesh Shukla

Resource Manager @ Puresoft, Inc.

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