Oracle CRM Lead / Oracle Service Cloud

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

50% Travel Required

Able to Sponsor

Remote

$60 - $70/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Oracle CRM
Oracle Service Cloud

Summary

Role : Oracle CRM Lead / Oracle Service Cloud
Location: San Jose, CA. (Remote)

Duration : Long term contract

Required Skills

8+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2B Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111282
Position Id: 8864162
Posted 3 hours ago

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Oracle CRM Lead / Oracle Service Cloud

Dice Job Match Score™

Job Details

Skills

Summary

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