We're seeking a Business Analyst with strong healthcare domain experience to lead discovery, documentation, and planning around how clinical and administrative users leverage Windows-based endpoints (desktop, laptop, tablet) across regional networks. This role will map current-state workflows, device usage, and management practices (including Intune and related endpoint management), then partner with technical leaders to frame a scalable plan for the next year and beyond. The BA will drive onsite walkthroughs, user and engineer interviews, produce high-quality documentation and diagrams, and help orchestrate a clear roadmap for device standardization, governance, and workflow optimization.
Discovery & Stakeholder Engagement
- Conduct onsite walkthroughs at main campuses (GR & East Lansing).
- Lead structured interviews with clinical and administrative users to capture real-world workflows and pain points.
- Meet with regional engineering teams to understand how devices are configured, managed, and supported.
Workflow & Device Mapping
- Document current-state workflows for clinical and non-clinical personas, focusing on how needs translate into Windows OS endpoints.
- Inventory and categorize device types (desktop/laptop/tablet) in use across regions (targeting ~12-15 device profiles) and their operational contexts.
- Produce process maps, swimlanes, RACI, and architecture/management diagrams (e.g., Intune policy flow, provisioning, update rings).
Management & Governance Insights
- Assess endpoint management approaches (with emphasis on Microsoft Intune, GPO/ADK overlaps, compliance baselines, app deployment, and patching).
- Identify regional variations; propose standardization options and a governance framework that respects clinical realities.
- Planning & Roadmapping
Frame the program: define scope, phases, milestones, success metrics, and dependencies for a 12+ month initiative.
Recommend near-term quick wins and longer-term roadmap items (e.g., image rationalization, policy harmonization, workflow optimization).
Deliverables & Communication
- Produce clear, actionable documentation, including current/future state, gap analysis, and risk/issue logs.
- Create Excel-based inventories, matrices, and trackers; maintain a living artifact repository.
- Present findings and recommendations to leadership; take technical direction from the technical lead while driving BA outcomes independently.
Required Qualifications
- 7-10+ years Business Analysis experience, with healthcare provider or payer exposure (understanding of roles across a health organization and clinical vs. administrative workflows).
- Demonstrated experience documenting endpoint/device workflows, particularly on Windows OS, within complex regional or multi-entity networks.
- Strong grasp of endpoint management fundamentals; working knowledge of Microsoft Intune (policy, compliance, packaging, update rings, device groups) is required; hands-on depth is a strong plus.
- Proven ability to plan and structure multi-quarter programs: scoping, backlog creation, sequencing, and stakeholder alignment.
- Excellent documentation skills: process maps, architecture & management diagrams, interview guides, and concise executive summaries.
- Advanced Excel (pivot tables, lookups, reconciliation, data validation) and proficiency with diagramming tools (Visio, Lucidchart, or Miro).
- Strong facilitation and interviewing skills with clinicians, admins, and engineers; comfortable navigating ambiguity and regional variations.
- Exceptional communication and executive presence; able to consume direction from technical leadership and deliver independently.
Preferred Qualifications
- Experience in large health systems or post-merger/joint-venture environments with regional device variance.
- Familiarity with device provisioning/imaging, application packaging, and Windows update/patch processes.
- Exposure to security and compliance baselines for healthcare endpoints (e.g., MFA, disk encryption, local admin controls, privileged access patterns).
- Change management and training artifact creation for clinical and non-clinical audiences.
Top Required Skills (Must-Haves)
- Healthcare Workflow Analysis on Windows Endpoints
- Ability to elicit and document clinical & administrative workflows and translate them into requirements for Windows-based devices across regional environments.
- Endpoint Management Fundamentals (Intune-centric)
- Solid understanding of how devices are configured, secured, deployed, and updated-with particular emphasis on Microsoft Intune concepts and practical application in health systems.
Key Deliverables (First 90-120 Days)
- Stakeholder map, interview plan, and campus walkthrough schedule (GR & East Lansing).
- Current-state workflow documentation for priority clinical and administrative personas.
- Device inventory and usage matrix (desktop/laptop/tablet) with regional variations captured.
- Intune/endpoint management diagram set (policy, compliance, provisioning, update flows).
- Gap analysis with quick wins and prioritized backlog.
Additional Skills & QualificationsThis person is going to be working alongside another Business Analyst and there will likely be some additional junior business analysts that are brought in months down the road that they will help train up on the overall project.
Job Type & LocationThis is a Contract to Hire position based out of Southfield, MI.
Pay and BenefitsThe pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Southfield,MI.
Application DeadlineThis position is anticipated to close on Mar 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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