Position Overview

Key Responsibilities

• ServiceNow Technical Architecture & Solutions: Serve as the technical lead translating functional and business requirements into scalable, upgradeable, and maintainable ServiceNow platform architectures. Perform gap analyses and evaluate out-of-the-box functionality versus custom solutions.
• Hands-on Development: Configure, script, build, and maintain ServiceNow components using JavaScript, HTML, CSS, Bootstrap, XML, Flow Designer, Business Rules, Client/Server-side scripts, and custom tables.
• Oracle APEX Migration: Perform current-state assessment, data mapping, business logic/workflow translation, data transformation, validation, and cutover execution to seamlessly transition legacy Oracle APEX portal applications to ServiceNow without operational disruption.
• ITSM Expansion: Configure and optimize core ITSM modules including Incident, Request Fulfillment, Service Catalog, Knowledge Management, Problem, Change, and Service Level Management.
• Custom Application Development (App Engine): Build custom end-to-end applications for SWRMC requirements such as Apprenticeship Program Tracking, Cell Phone Management, IT Check-In/Check-Out, Support & Logistics, Facilities/Security requests, and Command Correspondence.
• Enterprise Integrations & Security: Implement REST/SOAP web services, Mid-Servers, LDAP, SSO, SAML, and CAC/MFA authentication. Build secure Role-Based Access Controls (RBAC) and data protection models to safeguard PII and sensitive personnel records.
• Agile/Scrum & Reporting: Lead and participate in Agile/Scrum ceremonies (Sprint Planning, Daily Stand-Ups, Demos, Retrospectives) and support government POAM (Plan of Action and Milestones) status and velocity reporting.
• Documentation & Knowledge Transfer: Author technical architecture designs, runbooks, operational procedures, and training materials. Conduct structured workshops and continuous hands-on knowledge transfer to prepare Navy personnel for long-term platform self-sufficiency.

Required Qualifications & Certifications

1. Professional Experience

• Total IT Experience: Minimum 6+ years of progressive IT experience.
• Enterprise Platform Experience: Minimum 3+ years configuring, developing, and implementing enterprise platform solutions (specifically ServiceNow).

2. Mandatory Day 1 ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA) (Active)
   
   
• ServiceNow Certified Application Developer (CAD) (Active)
   
   
• ServiceNow Certified Implementation Specialist (CIS) in ITSM or App Engine (Required on Day 1 or obtainable within 90 days of award).

3. Cybersecurity & Federal Compliance

• IAT-II Baseline Certification: Active qualifying certification required at start (e.g., Security+ CE, GSEC, SSCP, CCNA Security, or equivalent).
• DON CSWF Compliance: Must satisfy Department of the Navy Cybersecurity Workforce requirements under SECNAV M-5239.2 / DoD 8570.01-M / DoDI 8140.01 (aligning with Specialty Areas 621 or 451).

4. Clearance & Access Requirements

• Security Clearance: Active Top Secret security clearance or full eligibility to undergo required clearance/access processing.
• Base Access: Must be eligible for Naval Base San Diego access, Common Access Card (CAC), Defense Biometric Identification System (DBIDS), and SAAR-N / DD Form 2875 processing.

Technical Skills & Tooling Summary

• Core Platform: ServiceNow Core, ITSM, App Engine, Service Catalog, Knowledge Management, Flow Designer.
• Development: JavaScript, HTML, CSS, Bootstrap, XML, REST, SOAP, APIs, Middleware.
• Identity & Access: LDAP, SSO, SAML, Mid-Server, CAC Authentication, RBAC, PII Security Controls.
• Methodologies: Agile/Scrum, Data Migration, Business Process Re-engineering, Field Service Workflows.

Desirable / Preferred Qualifications

• Experience with U.S. Navy or Department of Defense (DoD) ServiceNow enterprise environments.
• Direct hands-on experience migrating legacy Oracle APEX applications to ServiceNow.
• Knowledge of Field Service Management, asset management, and military organizational hierarchies.
• Familiarity with ServiceNow AI, search capabilities, and intelligent automated workflows.