ServiceNow Solution Architect
Location- US - San Jose, CA -- Remote
Job Description
Jade is looking for resources (8-12 years of exp):
As a Solution Architect, you will work at the intersection of product, platform, and data, ensuring that learning solutions are designed for scalability, reliability, and seamless integration. The ideal candidate has deep expertise in enterprise solution architecture, customer experience or learning platforms, and large-scale workflow automation, with hands-on experience in ServiceNow or equivalent enterprise systems.
Key Responsibilities
Solution Architecture & Design
Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered
learning workflows, proactive engagement, and connected experiences.
Define solution blueprints that integrate data, workflows, AI/ML capabilities, and
third-party systems.
Collaborate with product managers, platform engineers, and solution architects across
CCX to ensure alignment and reuse of common patterns.
Design extensible APIs, integration frameworks, and workflow automation patterns.
Learning Platform Enablement
Partner with engineering teams to translate business requirements into technical
designs.
Define technical architecture for AI-powered Learning including in Simulation modes.
Ensure data consistency, security, and compliance across the platform.
Drive adoption of best practices in platform configuration, extensibility, and
modularization.
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