Field Applications Engineer

Job Req ID: 30189

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
Support revenue growth at all assigned accounts
Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
Work closely with the sales and extended teams to map end-user customer business, partner requirements and provide optimized technical solutions
Provide technical leadership in Pre-Sales and oversee implementation of such solutions
Effectively engage with customers, gain and maintain trust
Highly technical problem solver who understands system architecture, hardware and software interaction
Should possess basic hardware architecture understanding and debug skills
Manage and lead teams during investigation and resolution of problems in the field
Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
Develop and review systems solutions, technical bid responses and presentations
Work cross-department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof-of-concept solutions that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution
Some travel required (up to 25%)

Qualifications:
Bachelor's degree in engineering discipline; computer engineering, electrical engineering, or computer science preferred
Hands on Data Center and Liquid Cooling experience is a definite plus
Excellent communication skills and business sense required
2+ years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
Strong background and experience with x86-based PC or server architecture
Solid hardware system understanding and diagnostics skills
Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling and data center operations is a plus
Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
Individual must be able to work effectively and independently in high pressure environments

Salary Range

$105,000 - $110,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.