Senior Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Senior Business Analyst (Sr. BA)

Role Summary

We are seeking a Senior Business Analyst to support the launch of a new product team implementing a modern commercial forecasting platform to replace manual, Excel-driven forecasting processes. This role will lead business discovery and requirements definition, translate complex forecasting workflows into clear and actionable requirements, and support successful platform adoption.

The Senior Business Analyst will work closely with forecasting, analytics, and delivery teams to ensure business needs are accurately captured, standardized, and implemented while permanent ownership roles are being onboarded.

Key Responsibilities

Business Discovery & Requirements Leadership

• Lead requirements elicitation with forecasting and analytics stakeholders to understand current-state processes, challenges, and improvement opportunities
• Translate business needs into well-defined epics, features, user stories, and acceptance criteria
• Facilitate workshops to align stakeholders on forecasting assumptions, workflows, and reporting needs across brands and geographies

Process & Functional Analysis

• Document business and functional requirements, including process flows (as-is / to-be), functional specifications, and traceability artifacts
• Perform fit-gap analysis between business requirements and platform capabilities; document decisions, constraints, and recommendations
• Support standardization of forecasting processes to reduce manual effort, reconciliation issues, and inconsistencies

UAT & Delivery Support

• Own UAT preparation and execution, including test scenarios, test data, defect triage, and business sign-off
• Ensure requirements are testable, measurable, and aligned to delivery scope
• Support release readiness through documentation, validation, and stakeholder communication

Stakeholder & Vendor Collaboration

• Act as a liaison between business stakeholders, delivery leadership, technical teams, and vendor partners
• Communicate requirements, decisions, risks, and dependencies clearly to both technical and non-technical audiences
• Support knowledge transfer and transition to incoming full-time Business Analyst resources

Required Qualifications

• 8+ years of experience as a Senior Business Analyst / Business Systems Analyst delivering enterprise platforms or analytics solutions
• Strong expertise in requirements engineering, including user stories, acceptance criteria, process mapping, and functional documentation
• Proven experience supporting end-to-end UAT activities
• Strong analytical skills with the ability to interpret and rationalize complex, spreadsheet-based business processes
• Experience working in Agile delivery environments
• Excellent stakeholder management, facilitation, and communication skills

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.