Desktop Support Technician ( 100 % ONSITE ) ---- LOCALS ONLY

Desktop Support Technician ( LOCALS ONLY )

Location : 100 % Onsite - Vienna, VA

Duration : Long term ongoing with no end date

5+ years of experience

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users

• Basic networking knowledge (IP, DNS)

• Basic cybersecurity knowledge (MFA, phishing)

• Ticketing system experience (ServiceNow)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints

• Experience with troubleshooting issues on Microsoft Windows 11 operating systems

• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Interpersonal/Communication:

• Excellent communication skills

• Excellent customer service skills

• Professional presence and maturity

• Detail-oriented

• Ability to work well with other team members

• Comfortable and adaptable in a fast-paced environment

• Ability to follow and adhere to standard operating procedures

Nice to have:

• CompTIA A+ Certification

• Microsoft 365 Certified: Fundamentals Certification

• Experience using ConnectWise Remote Support Software

• Experience using CyberArk Workforce Password Management Software

• Experience troubleshooting Citrix VDIs