GIS COTS Specialist / GIS Admin (Remote)

This position serves three key roles within the organization:

• Provide direct support of GIS systems and guide architectural decisions.
• Development, configuration, deployment, and maintenance of commercial off-the-shelf (COTS) GIS products such as ESRI Field Maps, ESRI Survey123, ESRI Collector, ESRI Operations Dashboard, etc.
• Assist as high-level administrator for GIS systems and data.

Role Description

• Advise and assist in GIS architecture solutioning.
• Develops, configures, deploys, and maintains GIS COTS solutions such as ESRI Survey123, ESRI Collector, etc.
• Performs hardware and software installations, relocations, testing, and routine maintenance.
• Leads efforts to troubleshoot CADD/GIS system hardware and software problems.
• Expertise in teaching/conveying technical and/or functional courses/concepts and developing training-related materials.
• Demonstrates proven experience in troubleshooting with little supervision.
• Assists in developing documentation, standards, and direction for systems.
• Assists in troubleshooting GIS system hardware problems and works with the appropriate service and warranty vendors to make the necessary repairs and fixes.
• Tracks version upgrades and notifies proper parties of available updates to GIS Systems software.
• Assists with resolving IT helpdesk tickets, phone and online problem reporting, and maintaining problem report records.
• Maintains current inventory of all hardware, software, upgrades, and fixes for each site.
• Maintains configuration charts of current inventory.
• Maintains data backups and data archives and provides data retrieval from backup.
• Monitors system status and data integrity.
• Able to communicate status to managers and project sponsors.

Qualifications

• 2 years previous experience designing, configuring, and administering ESRI COTS products including Survey123, Dashboard, Field Maps.
• 2 years previous experience administering an ESRI ArcGIS Online organization.

Skills

• Experience designing, configuring, and administering ESRI COTS products (Survey123, Dashboard, Field Maps) - Required - 2 Years
• Experience administering an ESRI ArcGIS Online organization - Required - 2 Years