Helpdesk Support Technician

Job Title

Help Desk Support Technician

Workplace Type

On-site

Job Category

Help Desk Technician / IT Support

Overview

We are seeking a motivated Help Desk Support Technician to provide hands-on technical support in an on-site environment. This is a great opportunity for individuals with foundational IT knowledge who are looking to grow their careers in a structured and fast-paced support environment.
The ideal candidate will have strong troubleshooting skills, a customer-focused mindset, and experience supporting end users across hardware, software, and network-related issues.

Key Responsibilities

• Provide end-user technical support via in-person, phone, and remote channels
• Install, configure, maintain, and troubleshoot computer hardware and software
• Perform device imaging, deployment, and redeployment
• Manage and maintain IT asset inventory and tracking systems
• Support LAN/WAN connectivity, Wi-Fi, and communication systems
• Assist with mobile device setup and troubleshooting
• Set up and support audio/visual equipment for meetings and events
• Create and update technical documentation and knowledge base articles

Required Skills & Qualifications

Core Competencies

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Experience working in distributed computing environments

Technical Skills

• Desktop and help desk support experience
• Experience with ticketing systems (e.g., ServiceNow or similar)
• Knowledge of Active Directory and user account management
• Device imaging and deployment experience
• Asset and inventory management
• Technical documentation skills

Technology Environment

Experience with or exposure to:

• Microsoft Windows operating systems
• Microsoft Office suite
• Active Directory
• LAN/WAN networking concepts
• Wireless networking (Wi-Fi)
• Imaging and deployment tools
• Mobile devices and smartphones
• Audio/visual equipment

Experience & Education

• Minimum of 6 months of IT support experience, preferably in a help desk or desktop support environment
• (Relevant technical training or education may be considered in place of experience)
• High School Diploma or equivalent required

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified (or equivalent)

Physical Requirements

• Prolonged sitting and computer use
• Frequent use of keyboard and mouse
• Occasional standing, walking, and reaching
• Ability to lift up to 20 lbs (equipment such as desktops or peripherals)
• Exposure to standard office and IT equipment

Work Environment

• Fully on-site role in a professional office setting
• Collaborative team supporting a steady volume of technical support requests

Additional Notes

• This role supports a high-volume help desk environment and requires strong attention to detail and responsiveness
• Opportunity to gain hands-on experience and develop technical skills in a structured IT environment

Job Type & Location
This is a Contract position based out of Topeka, KS.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Topeka,KS.
Application Deadline
This position is anticipated to close on May 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.