Guide Transformation Analyst, AI & Governance

Guide Transformation Analyst, AI & Governance  

6 Months contract –     later C2H (Contract to Hire)

McLean , VA – On-site   M-F  

Must Have Qualifications:

•  2-5 years of relevant experience with a strong mortgage background.
• Excellent communication, writing, organizational, and stakeholder collaboration skills.
• Ability to review and support changes / updates to guides and ensure they are aligned with policy and governance standards.
• Familiar with AI tools.
• Must be a self-starter and able to take initiative.

Position Overview

Seeking a Guide Transformation Analyst, AI & Governance to support the governance, maintenance, optimization, and modernization of Seller/Servicer Guide and customer-facing content. The role will collaborate with Policy, Legal, Product, Servicing, Credit, Customer Experience, and Technology teams to ensure content is accurate, governed, searchable, and customer-focused.

Key Responsibilities

• Support Guide governance, monthly publications, change management, and quality reviews.
• Analyze Guide changes, including additions, deletions, relocations, renumbering, and title changes.
• Maintain Guide governance mappings, inventories, version control, and documentation.
• Review and optimize FAQs by identifying duplicate, outdated, conflicting, or missing content.
• Analyze customer feedback, content usage, and operational metrics to identify improvement opportunities.
• Use Generative AI, Microsoft Copilot, prompt engineering, and automation to improve content governance and reduce manual effort.
• Validate AI-generated content for policy accuracy, compliance, quality, and customer usability.
• Support digital Guide quality, searchability, accessibility, readability, and content modernization initiatives.
• Partner with cross-functional stakeholders on governance, publication, and content transformation initiatives.

Required Qualifications

• Bachelor''s degree or equivalent experience.
• 2–5 years of experience in Business Analysis, Content Management, Governance, Knowledge Management, Policy Administration, Mortgage Operations, or related areas.
• Strong analytical, documentation, communication, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft 365, Excel, Word, PowerPoint, Teams, and Copilot.

Preferred Qualifications

• Experience with SharePoint, CMS, or knowledge management platforms.
• Experience with Generative AI, prompt creation/optimization, AI governance, or Responsible AI.
• Experience identifying automation opportunities and improving business processes.