L3 Support Engineer - LeX Platform (Java & Linux)

Salt Lake City, UT, US • Posted 7 days ago • Updated 7 days ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Purview Infotech

Fitment

Dice Job Match Score™

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Job Details

Skills

Java
linux

Summary

Job Title: L3 Support Engineer – LeX Platform (Java & Linux)

Location- Salt Lake City, UT

Role Overview

We are seeking an experienced L3 Support Engineer to support the LeX (Learning Experience) platform, an enterprise-scale internal application. This role requires strong hands-on experience in Java application support, Linux environments, and distributed systems, with a focus on production stability, incident management, and root cause analysis.

The ideal candidate will have 5+ years of experience in application support and will work closely with development, infrastructure, and business teams to ensure high availability and performance of the LeX platform.

Key Responsibilities

Provide Level 3 production support for the LeX platform, diagnosing and resolving complex Java application issues.
Perform in-depth analysis of application and system logs, identify root causes, and escalate unresolved issues to development teams with detailed documentation.
Monitor system health, perform maintenance activities, and proactively identify performance bottlenecks, defects, and system errors.
Support deployments and release activities, including configuration changes such as rate limits and user onboarding.
Manage incidents end-to-end, ensuring clear communication with users, application owners, and senior stakeholders.
Conduct Root Cause Analysis (RCA) for recurring issues and recommend long-term fixes and process improvements.
Analyze incident trends and failure patterns, and collaborate with application development teams for permanent resolutions.
Create and maintain runbooks, SOPs, and troubleshooting documentation to improve operational efficiency and reduce manual errors.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in L3 application support or similar roles.
Strong proficiency in Java with hands-on experience debugging production issues.
Solid experience working in Linux-based environments (commands, processes, log analysis).
Experience supporting distributed systems and enterprise applications.
Strong troubleshooting and analytical skills.
Excellent communication skills to articulate technical issues clearly to technical and non-technical stakeholders.

Preferred Qualifications

Experience with cloud platforms (AWS).
Familiarity with CI/CD pipelines and DevOps practices.
Experience supporting large-scale enterprise platforms.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90861699
Position Id: 367-35754-
Posted 7 days ago

Company Info

About Purview Infotech

Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals. Our management team has over 20+ years of experience in the IT-industry. We have a strong network of consultants, vendors and candidates and we are continually growing. Our experienced team is known for providing excellent service in a timely manner.

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As the leading independent technology organization, we integrate alliances, partnerships, and leaders from every aspect of the blockchain ecosystem. The goal? To bring the right combination of capabilities to your unique infrastructure, challenges and strategic vision.

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