IT Sales Support Specialist

Title: IT Sales Support Specialist
Location: Remote
Duration: 6+ month contract to hire
Compensation: $35.00 – 45.00/hr
Work Requirements: , Holders or Authorized to Work in the U.S.

IT Sales Support Specialist

In this position, you will be a trusted technical advisor to  Inside Sales team to support the continuous rollout of its Zoom Contact Center and newly piloted AI-driven Sales Order Management tool. This IT administrative role offers the chance to provide technical troubleshooting and functional assistance to users, focusing on resolving issues, and driving adoption. The resource will provide IT application and user support services for Metro Desk Zoom Contact Center platform and the Revalgo Sales Order Management (SOM) AI tool during pilot and rollout phases.

• Provide operational and technical support for the Zoom Contact Center environment supporting approximately 12 active branches, including configuration, user support, and issue resolution.
• Support pilot users of the Revalgo SOM AI tool, including access, training, functional assistance, and troubleshooting.
• Onboard users by provisioning access, validating permissions, and ensuring readiness for go-live at their branch.
• Deliver end-user training (virtual and/or onsite, if onshore support is approved) to drive adoption and effective system use
• Serve as first-level support for incidents and service requests; document, track, and resolve issues using established ticketing tools.
• Collect and document user and customer feedback; support defect tracking and enhancement requests
• Support User Acceptance Testing (UAT) by assisting with test execution, validation of fixes, and readiness for rollout.
• Analyze support and usage data to produce KPI metrics and visual trend reporting related to user adoption and system performance.
• Zoom Contact Center or any other related Contact Centers
• Sales and order management including quoting
• AI-driven solutions behind critical customer interactions, automation business processes
• User access provisioning and training for system onboarding
• Help Desk / Ticket Support - Customer Centric Feedback Model
  • Create Reports from Data
  • Create Visuals and Trends for Metrics and KPIs
  • Oracle
  • SQL
  • REST APIs Integrated w/ Third Party SaaS Tool
  • Zoom Contact Center
  • Revalgo AI Quoting Tool
  • Oracle ERP
  • REST APIs w/ Gateway
  • Databricks
  • Sharepoint
  • Jira
  • Excel
  • PowerBI
  • Active Directory
  • MFA / SSO

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

 
About INSPYR Solutions
 
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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