Generis TEK Inc.
Generis TEK Inc.

Product Support Analyst Hybrid

Hybrid in Irvine, CA, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Hybrid
$25 - $29/hr
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Job Details

Skills

  • ("PRODUCT SUPPORT ANALYST" OR "APPLICATION SUPPORT ENGINEER" OR "TECHNICAL SUPPORT ENGINEER" OR "PRODUCTION SUPPORT ENGINEER" OR "SITE RELIABILITY ENGINEER" OR SRE OR "DEVOPS ENGINEER" OR "PLATFORM SUPPORT ENGINEER" OR "SUPPORT ENGINEER" OR "SYSTEMS ENGINEER" OR "INFRASTRUCTURE ENGINEER" OR "OPERATIONS ENGINEER") AND (DATADOG OR GRAFANA OR OBSERVABILITY OR MONITORING OR ALERTING OR "AWS LAMBDA" OR LAMBDA OR AWS OR CLOUDWATCH)

Summary

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Shruthi Kunjumon at email address Shruthi.Kunjumon can be reached on # .

We have Contract role Product Support Analyst Hybrid for client at Irvine, CA. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Product Support Analyst Hybrid- Irvine, CA

Location : Irvine, CA 92618 Hybrid

Duration : 1 year s contract

Pay-rate : $25.00-$29/Hour on W2


About the Job:

The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of client leading Front of House platforms, specifically the electronic Prep system (Prep E). This role directly impacts the client business by empowering our software development teams to deploy agile enhancements to this cutting edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level. With this position, you ll have the opportunity to work with industry-leading tools such as Data Dog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer.

The Day-to-Day:

  • Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability.
  • Support the enhancement of our monitoring and alerting solutions (Data Dog, Grafana, AWS Lambda)
  • Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.
  • Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants
  • Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability.

Is this you?

  • At least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE space
  • Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You re a skilled storyteller who can engage stakeholders at all levels.
  • Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object-oriented programming and scripting language, Infrastructure as Code

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Shruthi Kunjumon at email address Shruthi.Kunjumon can be reached on # .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91013946
  • Position Id: 26-04944
  • Posted 6 hours ago

Company Info

About Generis TEK Inc.

Generís Tek is an elite IT staffing firm headquartered in Chicago, IL offering long-term, short-term, temporary-to-permanent and direct placement staffing. We have 15 years of experience providing talented professionals to several Fortune 1000 clients. We are currently able to support clients across all locations within the United States with our unique client engagement models.

We at Generís Tek very highly value our relationship with our consultants. Our dedicated professionals help consultants reach their career objectives. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. What sets us apart is the high level of service we provide to our clients after each employee is placed.

Our client relationships are backed by unparalleled understanding of workforce strategies, industry insight and expertise. As a trusted partner that has a strong recruiting focus, clients look at Generís Tek to meet their Talent acquisition needs. We have a solid database of qualified candidates that can be provided to our clients in quick turnaround time. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. Our business heavily relies on technology that gives a seamless solution to our clients and consultants. We offer our client intelligence about the talent market which helps them in their decision making and formulating workforce strategies at an optimum cost. We aspire to be our clients most trusted business partner.

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