IT Support Engineer

IT Support Engineer

Location: Andover, MA (100% Onsite)
Contract: 12+ Months (Part of a 3-year project)
Industry: Biotech / Organ Transport Technology (White-Glove Environment)
Schedule: (10-hour shifts; Wed - Sun 6am to 4pm and Sun-Wed 4pm-2am.)

Overview

We are supporting a global biotech organization specializing in live organ donor transport, and we are looking to fill two openings on the IT Support team. The team provides mission-critical support across a mixed Mac/Windows environment with a strong focus on customer-facing, white-glove service.

Job Responsibilities

• Provide onsite end-user support for both Mac and Windows systems
• Respond to support calls, emails, walk-ups, and escalations
• Perform software & hardware break/fix
• Build and deploy new images
• Manage incidents and ticket updates/closures
• Support IMAC (Install, Move, Add, Change) activities
• Troubleshoot configuration issues, OS issues, software, drivers, and add-ins
• Complete general onsite IT technical tasks as needed

Top Skills & Experience Required

• 3+ years Helpdesk/Desktop Support experience ( Engineers 3+ years minimum)
• Prior team lead experience (scheduling, mentoring, escalation management) - Lead role only
• Advanced technical skillset, including:
  • PowerShell scripting (running/pushing scripts, updates, automations)
  • Active Directory (creating groups, assigning apps, access control)
  • O365 administration
  • OKTA, JAMF, MDM
  • Apple Business Manager, Intune, Azure
  • Microsoft Entra ID (IAM)
• Strong macOS & Windows troubleshooting experience
• Excellent customer service/white-glove support skills
• Bachelor's degree required
• ServiceNow or other ITSM platform experience
• Experience with AWS or equivalent cloud platforms

Job Type & Location
This is a Contract position based out of Andover, MA.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.