Telephony Engineer-Five9

Top Skills' Details
-Experience implementing and configuring Five9 VCC environments
-Expertise in configuring contact flows, routing strategy and API integrations
-Strong VoIP experience
-Proficiency in one or more scritping languages: JavaScript, Java, Python, PHP
-Five9 certification HIGHLY preferred
-LIKE TO HAVE: Experience leveraging Power BI to help build dashboards and hands on report development
Description
We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences.
Responsibilities:
Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements.
Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights.
Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators
Analyze pervious and present data for better decision making, building multi-dimensional data models
Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI.
Participate in on-call rotations to provide after-hours support for critical incidents or emergencies.
Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.
Hands-on experience in report and dashboard development in Power BI, Tableau, and SAP. Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience).
Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin Console, Five9 Analytics, Five9 Reporting and Dashboards, and related components.
Familiarity with Five9 Contact Center solution setup, configuration, and administration.
Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies.
Proficiency in network protocols, routing, and switching relevant to telephony systems.
Solid troubleshooting skills to diagnose and resolve complex telephony issues.
Experience in scripting and automation for telephony provisioning and management is a plus.
Five9 VCC and/or Five9 Studio certified engineer
Expertise in configuring contact flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations.
Comfortable in presenting solution designs and demoing protypes of solutions developed
Experience with TCP/IP networking, SIP, RTP, and other telephony protocols
API software development skills with experience using RESTful/SOAP web services
Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP
Excellent communication skills to interact effectively with technical and non-technical stakeholders.
Ability to work collaboratively in a team environment and adapt to changing priorities.
Skills
Contact Center, Telephony, VoIP, Five9, ivr, Javascript, Python, reporting tools
Top Skills Details
Contact Center,Telephony,VoIP,Five9,ivr
Additional Skills & Qualifications
Questions and Answers from customer:
How mature is your current Five9 environment, and is this role expected to evolve or redesign it? we have a existing five9 system. This role need to understand and work in our current five9 system
What does this role truly own end to end in Five9 (Studio, routing, reporting, APIs, production support), versus just contributing to? IVR five9 systems - setting up campaings and work on IVR
What are the most common and most severe telephony issues you handle today (SIP, carrier outages, audio quality, failover)?
How much of the role is Five9 engineering versus analytics and BI? 90% engineering
How is Five9 data used and stored today-native analytics only, or integrated into a broader data warehouse?its integrated in to our datalake
What key systems are integrated with Five9 today, and how heavily are APIs used in production? Five9 studio, SIP development done to connect five9 to Sierra, five9 autodialer
Who defines routing strategy and customer experience flows-the business, architects, or this role? business/architects
What's the most important problem you expect this role to solve in the first 6-12 months? come up to speed on our existing IVR setup and help us with implementation of new campaign
Job Type & Location
This is a Permanent position based out of Cincinnati, OH.
Pay and Benefits
The pay range for this position is $135000.00 - $155000.00/yr.
Competitive salary and benefits package.
Opportunities for professional growth and skill development.
Collaborative and innovative work culture.
Exposure to cutting-edge telephony and contact center technologies.
Chance to make a significant impact on the organization's communication infrastructure.
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.