Platform Support & Enablement Lead- Fulltime Role

Remote • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Platform Support & Enablement Lead

Summary

 

Role: Platform Support & Enablement Lead- Fullime Role

  • Lead L1/L1.5/L2 support for Microsoft Data & Analytics platforms.
  • 6+ years in Production Support / AMS / Managed Services; 3+ years with Microsoft Data & Analytics.
  • Strong ITIL/ITSM and incident, problem, change, and service request management.
  • Support Power BI, Microsoft Fabric, Power Platform, Copilot Studio, Azure, SQL, and Data Gateway.
  • Manage user onboarding, access, licensing, and Entra ID/Azure AD.
  • Develop KB articles, SOPs, runbooks, and training materials.
  • Drive RCA, SLA compliance, operational reporting, and service reviews.
  • Collaborate with engineering teams and mentor junior support engineers.
  • Preferred: Healthcare experience and certifications in ITIL, Fabric, Power Platform, or Azure.
  • Location: Remote; willing to travel to client locations as needed.

Platform Support & Enablement Lead- Fulltime Role1Platform Support & Enablement LeadN/AFull TimeUnited States
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10211255
  • Position Id: 244432-14311-1787175156
  • Posted 1 day ago
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