Champion - IT Manager, Infrastructure & Workplace Technology

IT Manager, Infrastructure & Workplace Technology

Position Summary

The Manager, Infrastructure & Workplace Technology is a hands-on technical leader responsible for the design, reliability, performance, and evolution of the company s infrastructure, network, and end-user computing environment. This role manages and mentors technical resources while remaining actively engaged in technical decision-making, escalations, and platform ownership particularly across the Microsoft ecosystem. This position balances people leadership, technical depth, and operational accountability, ensuring a high-quality end-user experience while maintaining secure, scalable infrastructure services.

Key Responsibilities

Leadership & People Management:

• Lead, mentor, and develop infrastructure, network, and end-user computing technical resources
• Set clear expectations, priorities, and performance goals for the team
• Act as a technical escalation point and decision-maker
• Foster a culture of accountability, documentation, and continuous improvement
• Partner with Security, Applications, and Business stakeholders to align technology outcomes with business needs

Infrastructure & Network Ownership:

• Own core infrastructure services including servers (on-prem and/or cloud), storage, backups, and identity platforms
• Oversee network services including LAN, WAN, Wi-Fi, VPN, and internet connectivity
• Ensure availability, performance, and resilience of infrastructure and network services
• Manage vendors, MSPs, and service providers as needed

Workplace & End User Technology:

• Own the end-user computing experience including:
  • Endpoint devices (Windows, mobile)
  • Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
  • Endpoint management (Intune, configuration, patching)
• Partner with Service Desk to reduce recurring issues through RCA and improvements

Microsoft Platform & Cloud Services:

• Serve as technical owner for Microsoft platforms, including:
  • Entra ID / Azure AD (identity, access, conditional access)
  • Microsoft 365
  • Intune / Endpoint Management
  • Azure infrastructure and services (as applicable)
• Define standards, architecture patterns, and operational best practices
• Evaluate and integrate tools that enhance endpoint, identity, and infrastructure visibility and security

Qualifications

• 7+ years of experience in infrastructure, network, or end-user computing roles
• 3+ years in a technical leadership and people management role
• Understanding of ITIL, desktop support, and collaboration tools
• Experience in hybrid cloud and Azure environment
• Strong hands-on experience with Microsoft enterprise platform
• Working knowledge of networking fundamentals (LAN/WAN/Wi-Fi/VPN)
• Experience managing vendors and service providers
• Ability to translate technical complexity into business-relevant outcomes
  

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Pay Transparency Statement

Champion Home Builders, Inc. publishes pay ranges in compliance with applicable law. Published pay ranges are not a promise of any specific pay for any specific employee and may not be reflective of actual compensation earned. Pay rates are dependent upon experience, education, and other factors. The company may provide additional monetary and nonmonetary compensation such as benefits and/or bonus plans for some, but not all positions.