Genesys Cloud Application Engineer

Remote • Posted 12 hours ago • Updated 12 hours ago
Full Time
Remote
$120,000 - $140,000/yr
Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

  • Genesys Cloud
  • IVR
  • AZURE
  • AWS
  • S3
  • LAMBDA
  • Azure OpenAI / Azure AI Foundry
  • OpenAI
  • large language models (LLMs)
  • VIRTUAL BOTS
  • Genesys Bot Flows
  • Dialogflow CX
  • Amazon Lex
  • or equivalent

Summary

  • Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.
  • Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.
  • Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conversation design.
  • Experience building reports and dashboards using Genesys Analytics APIs, Performance/Interaction views, and BI tools (Power BI, Tableau, or similar).
  • AI/ML experience required, including hands-on work with large language models (LLMs), prompt engineering, RAG, and frameworks such as Azure OpenAI / Azure AI Foundry, OpenAI, LangChain, or Semantic Kernel.
  • Solid scripting/development skills PowerShell, Python, JavaScript/Node.js for automation and integration work.
  • Familiarity with cloud platforms, especially Microsoft Azure (Functions, Logic Apps, Key Vault, API Management) and/or AWS (Lambda, S3, API Gateway).
  • Working knowledge of SIP, WebRTC, SBCs, codecs, and PSTN/carrier concepts sufficient to troubleshoot voice quality and routing issues.
  • Strong understanding of contact center KPIs (AHT, ASA, FCR, CSAT, abandonment, occupancy) and how to design flows and reports that influence them.
  • Familiarity with ITIL frameworks and structured change management processes.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams and present technical concepts to non-technical stakeholders.
  • Ability to work independently and as part of a team, manage multiple projects, and prioritize effectively.
  • Participate in maintenance activities during and after business hours on weekdays and weekends based on business need.
  • Attend meetings or working sessions onsite at any of our Company locations, including corporate buildings.

Desirable Skills:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91132139
  • Position Id: 9056509
  • Posted 12 hours ago
Contact the job poster
AA

Amir Andrabi

Recruiter @ Veridic Solutions
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote or Philadelphia, Pennsylvania

Today

Full-time

Remote or New York, New York

Today

Full-time

Remote or Texas City, Texas

Today

Full-time

Remote or Arizona City, Arizona

Today

Full-time

Search all similar jobs