VDart, Inc.
VDart, Inc.

Customer Service Representative

Hybrid in Austin, TX, US • Posted 7 hours ago • Updated 7 hours ago
Contract W2
Contract Corp To Corp
6 Months
No Travel Required
Hybrid
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Service
  • Inbound/Outbound
  • Claims

Summary

Job Title: Contact Center Representative 
Location: Austin, TX
Work Arrangement: Onsite
 

Skills Description

  • Six months high volume inbound contact center experience within the last 12 months.

Would be nice to have skills:

  • Microsoft Office experience
  • Effective at multi-tasking

Roles and responsibilities:

  • Must be available for any 8-hour shift from 7 am to 7 pm.
  • We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
  • Responds to phone inquiries in a prompt, courteous, and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed.
  • Meets individual performance standards. Performs other duties as may be assigned by management.
  • Attains and maintains strict, required attendance and performance metrics.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10330808
  • Position Id: 101095-5195-1791394936
  • Posted 7 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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