Hiring – IBM Tivoli/ ITOM Consultant

Location- Remote (CST Hours)

Duration: 12 months

Long term Contract

Must have - IBM Tivoli Workload Scheduler
IBM ITOM (IT Operations Management) with Rocket Software integration refers to IBM Tivoli Output Manager (ITOM)

Role Summary

We are seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Key Responsibilities

•       Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring

•       Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing

•       Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation

•       Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner

•       Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements

•       Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes

•       Identify and implement opportunities to automate or streamline report setup and distribution workflows

•       Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Required Skills & Experience

Experience

•       3–5 years of hands-on experience with IBM/Rocket ITOM report management tools

•       Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance

•       Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation

•       Experience working in large-scale, multi-client managed services environments