Monitoring Engineer

Job Description Summary
We are hiring a Monitoring Engineer who is passionate about observability, automation, and platform reliability. In this role, you will support and evolve our enterprise monitoring ecosystem using tools like Dynatrace, Datadog, SevOne, Splunk, and Oracle Enterprise Manager. You will play a central role in onboarding new applications, improving instrumentation, reducing operational toil, and helping teams resolve issues faster through better visibility and insights.

Job Description

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Key Responsibilities:

• Administer and enhance enterprise monitoring platforms including Dynatrace, Datadog, SevOne, Splunk, and Oracle Enterprise Manager
• Partner with IT Architecture and application owners to define monitoring requirements and onboard new services
• Lead platform upgrades, feature rollouts, and configuration improvements
• Build automated monitoring setups and standardized instrumentation
• Create dashboards and visualizations that give teams clear, actionable insights
• Improve alert quality, reduce noise, and strengthen triage processes
• Train internal teams on monitoring tools, best practices, and new capabilities
• Support daily operational tasks and platform health checks

Required Skills:

• Hands-on experience with Dynatrace, Datadog, Splunk, or similar enterprise monitoring tools
• Strong understanding of observability concepts including metrics, logs, traces, APM, and synthetic monitoring
• Experience designing dashboards, tuning alerts, and onboarding complex applications
• Ability to automate processes using scripting or configuration tools
• Strong analytical and problem-solving skills with the ability to interpret monitoring data
• Excellent communication skills and experience working across multiple technical teams

Preferred Qualifications:

• Experience supporting large, distributed, or hybrid enterprise environments
• Familiarity with cloud platforms such as AWS or Azure
• Background with auto-remediation workflows, AIOps concepts, or event correlation tools
• Knowledge of ITIL processes or operational support environments

Why You Will Love This Role:

• You will influence the direction of our monitoring strategy and tooling
• You will help build automation that reduces toil and improves team efficiency
• You will increase visibility and stability across mission-critical applications
• You will work with modern monitoring and observability technologies
• You will collaborate with strong engineering, architecture, and operations teams

Education
Bachelor's: Computer and Information Science, High School (HS) (Required)

Work Experience
General Experience - 13 months to 3 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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