Motion Recruitment Partners, LLC
Motion Recruitment Partners, LLC

IT Analyst I (Global Service Desk) - Onsite

Plano, TX, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
On-site
$21 - $23/hr
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Job Details

Skills

  • IT Infrastructure
  • IT Operations
  • Microsoft Windows
  • Operating Systems
  • Microsoft Office
  • IT Service Management
  • ServiceNow
  • Communication
  • Remote Access
  • Incident Management
  • ITIL
  • Cloud Storage
  • Technical Support
  • Computer Hardware
  • Remote Support
  • Management
  • Service Level
  • Issue Tracking
  • Service Desk
  • Customer Service

Summary

IT Support Analyst I / Service Desk / Onsite / Plano, TX

Our client, a global leader in IT infrastructure services and digital transformation, is looking to hire an IT Support Analyst I for a 6-month contract opportunity in Plano, TX. This position is 100% onsite and offers the opportunity to support enterprise-level IT operations within a global technology organization.

This is an excellent opportunity for a customer-focused IT professional looking to expand their technical troubleshooting and service desk experience. You'll work in a collaborative, fast-paced environment supporting end users, resolving technical issues, and maintaining critical systems that power global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Contract Duration: 6 month, potential to extend or convert

Required Skills & Experience
  • Experience or strong working knowledge of IT help desk, service desk, or technical support environments.
  • Knowledge of Microsoft Windows operating systems, Microsoft Office, and common workplace applications.
  • Familiarity with IT service management and ticketing platforms such as ServiceNow.
  • Understanding of desktop hardware, software, web-based applications, and basic troubleshooting techniques.
  • Strong written and verbal communication skills with a customer-first approach.
  • Ability to prioritize incidents, troubleshoot technical issues, and escalate when necessary.


Desired Skills & Experience
  • Experience providing technical support through phone, email, chat, and remote access tools.
  • Familiarity with incident management, request fulfillment, and ITIL-based service desk processes.
  • Knowledge of mobile, desktop, and virtual operating environments, cloud storage, and enterprise applications.
  • Experience providing white-glove technical support to end users.


Daily Responsibilities
  • Provide first-level technical support to end users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve hardware, software, application, and system-related incidents using remote support tools.
  • Manage and prioritize service requests, incidents, and escalations while meeting established service-level performance targets.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Support proactive system maintenance, daily operational checks, and continuous improvements to service desk processes.
  • Deliver exceptional white-glove customer service while collaborating with internal technical teams and vendors to resolve complex issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 893922
  • Posted 5 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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