Senior Salesforce Consultant

Position: Senior Salesforce Consultant / BSA
Location: Remote
Duration: 5 Months

Role Overview

• Senior Salesforce Consultant / Business Systems Analyst responsible for end-to-end solution design and business analysis within the Salesforce ecosystem
• Partner closely with Senior Salesforce Architects and client SMEs to define scalable, enterprise-grade solutions
• Act as a key liaison between Business, IT, and Executive stakeholders (VP / Executive Director level)
• Drive stakeholder confidence and align solutions with enterprise architecture standards

Key Responsibilities

• Lead solution design for Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, and Data Cloud
• Collaborate with business stakeholders to capture, analyze, and translate requirements into functional and technical specifications
• Facilitate requirement gathering workshops, design discussions, and solution brainstorming sessions across geographies
• Prepare and maintain detailed documentation: EPICS, features, user stories (JIRA), scope documents, gap analysis, use cases, and solution design artifacts
• Build prototype configurations during the design phase to validate business requirements and proposed solutions
• Provide architectural oversight and contribute to CRM roadmap planning and platform strategy
• Coordinate with development, configuration, and QA teams during build, test, and deployment phases
• Act as a bridge between onsite and offshore teams, ensuring clarity in requirements and timely delivery
• Manage stakeholder expectations and ensure alignment with enterprise architecture and governance frameworks
• Participate in Scrum of Scrums and manage dependencies across multiple parallel Salesforce programs

Required Experience

• 8+ years of overall IT experience with a minimum of 5+ years in Salesforce ecosystem
• Hands-on experience in at least 4–5 end-to-end Salesforce implementations (minimum 6 months each)
• Strong exposure to CRM roadmap planning and enterprise-scale Salesforce implementations
• Mandatory domain experience in Healthcare Payer (preferably Sales stream)
• Proven experience working in large-scale, multi-program enterprise environments

Required Skills

• Strong expertise in Salesforce configuration, administration, and core platform capabilities
• Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, and Data Cloud
• Proficiency in requirements analysis, documentation, and backlog management
• Hands-on experience with tools such as JIRA and Confluence
• Strong stakeholder management, communication, and interpersonal skills
• Ability to interact effectively with global teams and senior leadership
• Experience in managing requirements across distributed (onsite-offshore) delivery models

Preferred / Good-to-Have Skills

• Salesforce certifications (Administration / Consulting)
• Knowledge of Apex and Visualforce
• Experience in Salesforce code optimization and re-engineering
• Exposure to custom application development on Force.com platform
• Familiarity with AgentForce and advanced Salesforce capabilities

Work Environment

• Involves collaboration with global teams across multiple time zones
• Requires flexibility for early morning / late evening calls to support offshore coordination
• Fast-paced, enterprise environment with multiple concurrent Salesforce programs