Senior Configuration Management Analyst

This role is responsible for leading and maintaining the organization's Configuration Management practice with a primary focus on ensuring the integrity, accuracy, and reliability of the Configuration Management Database (CMDB) within ServiceNow. The Senior Configuration Management Analyst will oversee CMDB standards, enforce data governance rules, and streamline processes that support the broader IT Service Management ecosystem. Daily responsibilities include conducting CI audits, reconciling data discrepancies, analyzing unauthorized changes, and driving improvements that enhance visibility into the technology environment. The position will collaborate closely with ITSM leadership, technical teams, and business stakeholders to improve CMDB health, optimize workflows, and support operational excellence. The analyst will also develop dashboards and reports that provide meaningful insights into key performance indicators and operational trends, enabling data-driven decisions and accountability. Additionally, the role will proactively identify opportunities for automation, service enhancements, and process refinement while leveraging ServiceNow capabilities to bolster overall ITSM maturity and service delivery efficiency.

Required Skills:

• 5+ years of hands-on Configuration Management and CMDB ownership experience


• Advanced ServiceNow expertise, specifically in CMDB administration, CI class modeling, reconciliation rules, lifecycle management, and data governance.


• Ability to create dashboards, reports, and KPIs/CSFs within ServiceNow


• Experience conducting CI audits, identifying unauthorized changes, and implementing corrective actions


• Strong understanding of ITIL v3 or ITIL 4 practices, especially Configuration Management, Change Management, and Incident/Problem workflows.


• Excellent communication and stakeholder engagement skills, with the ability to collaborate across technical and functional teams.

Desired Skills:

• ServiceNow ITOM and Discovery experience


• Hardware and software Asset Management experience


• ITIL Foundations Certification (highly preferred)


• Knowledge of regulatory, audit, or compliance frameworks


• Experience improving ITSM maturity within an enterprise environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future