Cisco Voice / Webex CC Engineer

Remote in Los Angeles, CA, US • Posted 1 hour ago • Updated 32 minutes ago
Contract W2
Contract Corp To Corp
Occasional Travel Required
On-site
$52 - $57/yr
Fitment

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Job Details

Skills

  • Cisco Unified Communications Manager
  • WebEx
  • Interactive Voice Response
  • Migration
  • SIP
  • Cisco

Summary

Job Title: Cisco Webex CCE Engineer

Duration: 6 Months
Location: Woodland Hills, CA ONSITE preferred/Open to Remote  in US West Coast

Role Overview

We are looking for candidates with strong experience in migrating contact center applications from Cisco On-Premise to Cisco Webex Contact Center Enterprise (WXCCE). The candidate should be capable of identifying bottlenecks, troubleshooting migrated systems, and remediating faulty call flows. The associate will work directly with customers.

Key Responsibilities

  • Perform migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE)
  • Analyze and troubleshoot issues in migrated environments
  • Identify system bottlenecks and provide remediation
  • Inspect and resolve faulty call flows
  • Work directly with customers to support migration and remediation activities
  • Handle GDF integration issues remediation

Required Experience

  • 10+ years of overall IT experience
  • Minimum 5+ years of experience in Cisco platforms

Required Skills & Expertise

  • Strong experience with Cisco platform
  • Hands-on experience with:
    • SIP Trunks
    • WXCC (Webex Contact Center)
    • CUCM SME (Cisco Unified Communications Manager Session Management Edition)
    • AudioCodes SBCs

Technical Skill Category

  • IT
  • CNS Voice
  • Network – Cisco

Scope of Engagement

Remediation and migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE) in a Time & Material (T&M) model.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: agsinc
  • Position Id: 8957596
  • Posted 1 hour ago
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