Desktop Support Tech

• Presents well, has a Professional presence while remaining personable • Ability to deal with Executives • Ability to provide VIP White glove service • Exemplary customer service skills (verbal and written) • Onsite (not hybrid or remote) at several Real Estate Branch offices between 9 and 5:30pm with local travel • Works well independently as well as in a team setting • Flexible and able to readjust due to changing priorities in an Executive environment • Ability to manage multiple competing priorities and prioritize effectively • Good time and task management skills • High level of emotional intelligence • Mobile device computing skills • Basic hardware, network, and telecom troubleshooting and support • Microsoft 365 knowledge • ServiceNow and Ivanti experience a plus • Ability to perform Root Cause Analysis • Experience working with processes and procedures in a large organization preferable • Re-images computers, performs data migrations and restorations • Proficient Windows and Mac troubleshooting and support • Conducts remote problem solving as needed • Growth mindset • Able to lift 50 lbs. unaided • Years Exp: 5