Voice IT Engineer

Voice IT Engineer
Contract-Hire
New York, NY (Onsite)

 

• Core Competencies

  ·        Teamwork:  works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes in weekly peer meetings Problem solving and decision making:  demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions.  Improves processes and introduces superior technology

  ·        Communication: is clear and accurate in verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback

  ·        Professionalism: makes a positive impression in person, via phone, and electronically; models a

  ·        ‘can-do’ attitude; embraces additional responsibility; refrains from office gossip or conflict; works

  ·        extra hours as-needed to ensure work is complete; adheres to corporate policy and encourages others to do the same

  ·        Some of the main core duties are listed below. More detail will be provided to successful candidates that

  ·        progress to the first round of interviews.

  ·        Perform day to day MACD. This includes provisions for new starters/leavers and office relocations.

  ·        Provide day to day  tier 1/2/3 technical support for both local and remote offices in

  ·        EMEA/APAC.

  ·        Provide Out Of Hours support on an on-call roster/rotation basis

  ·        Plan, test and implement upgrades and fixes to all voice platforms including call managers/voice

  ·        gateways/Unity Connection and UCCX.

  ·        Work with telephone providers to configure provision and test new circuits and DDI numbers.

  ·        Work with other internal teams and external vendors to diagnose and troubleshoot circuit, network

  ·        and application issues.

  ·        CUCM 9/11 Administration and support  including cluster maintenance, monitoring ,

  ·        troubleshooting

  ·        Cisco Voice gateway configuration, 2800/3800 series and newer

  ·        Unity Connection configuration and administration

  ·        Documents and effectively publishes how-to, installation and troubleshooting guides
  
  

  Required core skills experience:

  ·        Minimum of 3 years exposure in a medium to large sized organization supporting a Cisco IPT

  ·        environment. (we need junior to mid-level engineer, not senior)

  ·        Implementation and troubleshooting MGoogle Cloud Platform/SIP/CUBE deployments. The candidate should be

  ·        comfortable with obtaining logs and performing debugs when required.

  ·        Must have experience with circuit provisioning including ISDN/E1/T1 and SIP circuits.

   

  ·        Excellent knowledge and understanding of VoIP, RTP, SIP, MGoogle Cloud Platform and H.323 and call flow.

  ·        Excellent knowledge of configuring CUCM CSS, partitions, call routing and dial plan

  ·        implementations. Previous experience of transitioning to E.164 is a big bonus.

  ·        Previous experience of implementing and upgrading Cisco Call manager V8 or higher is required.

  ·        Must be very confident using Cisco BAT.

  ·        Prior experience and understanding of backups and restores including DRS

  ·        Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMP

  ·        monitoring/analytics and CDR record management is a big bonus.

  ·        Confident with Microsoft Office in particular Microsoft Excel.

  ·        Exposure to working with SLA’s and a corporate ticketing system such as Service

  ·        Now/Remedy/Heat

  ·        Excellent time management skills with the ability to prioritize and handle multiple tasks and projects

  ·        with little supervision.

  ·        Exposure to DHCP

  ·        CCNP Voice/Collaboration must

  ·        UCCX V9 Administration, technical support and scripting

  ·        Exposure to Cisco UCS - B and C series servers

  ·        Linux Redhat  must

  ·        Exposure to working with SLA’s and a corporate ticketing system such as Service

  ·        Now/Remedy/Heat.

  ·        Windows 2008/2012 server installation and administration.

  ·        VMWare must

  ·        University degree in Engineering, IT, computing or related discipline