Genesys Cloud Engineer

Hybrid in Cincinnati, OH, US • Posted 20 hours ago • Updated 20 hours ago
Full Time
Occasional Travel Required
Hybrid
$55 - $60/yr
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Fitment

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Job Details

Skills

  • Microsoft SQL Server
  • Genesys
  • Genesys PureCloud
  • Application Development
  • Cisco
  • Operating Systems
  • Root Cause Analysis
  • Analytical Skill
  • API
  • ACD
  • VoIP
  • WFM
  • Web Services

Summary

Genesys Cloud Engineer

Introduction:

The Genesys Cloud Engineer is responsible for designing, implementing, and supporting IVR/ACD scripts, voice, chat, and email routing. This role requires expertise in Genesys PureCloud and contact center technologies to ensure efficient and effective communication solutions.

Responsibilities:

  • Design, stage, configure, and implement IVR/ACD scripts
  • Administer and support Genesys Cloud (PureCloud) and contact center technologies
  • Develop and deliver architect flows, scripts, and IVR/ACD attendant scripts
  • Perform Tier 3 support, proactive maintenance, and root-cause analysis of IVR systems
  • Lead long-term strategies and capacity planning for Omni Channel platform needs
  • Conduct testing and development of disaster recovery plans
  • Monitor and troubleshoot end-user unified messaging telephony and voice/data software products
  • Generate network traffic reports for voice, video, and messaging systems
  • Communicate effectively with stakeholders regarding request status

Requirements:

Minimum Qualifications:

  • Bachelor''s degree in Computer Sciences, Business Administration, or related field
  • 6+ years of technical experience
  • 2+ years of experience in Genesys PureCloud platforms
  • Genesys PureCloud certification required
  • Experience with contact center technologies (ACD, dialer, call recordings, WFM, etc.)
  • Development skills/certifications in HTML, REST, WEB Services, Microsoft SQL Server, Web-services, 3rd party APIs
  • Expertise in Architect flows and Genesys PureCloud APIs
  • Experience with SIP and H323 troubleshooting
  • Proven track record of developing and delivering architect flows, scripts, and IVR/ACD attendant scripts
  • Proficiency in Java/JavaScript
  • Strong analytical skills in telecommunications field
  • Knowledge of Internet and network protocols, operating systems, and standards
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91014022
  • Position Id: 8938820
  • Posted 20 hours ago

Company Info

About Voto Consulting LLC

Who we are & What we do

Voto is new era technology enabler which aims to revolutionize digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc,

Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.

Recognized as one of the fastest-growing IT services firms globally, Voto is delivering solutions across North America, Europe, Middle East, and APAC countries.

Voto Consulting LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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