Job Title: Computer User Support Specialists
Location: Winter Springs, FL
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Onsite
Position Summary
4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
Provide technical assistance to users by responding to support requests and addressing basic issues related to computer systems, software, and hardware.
Diagnose and resolve common hardware and software problems, escalating complex technical issues to appropriate support teams when necessary.
Install, configure, and maintain computer equipment, operating systems, software applications, printers, scanners, and related IT devices.
Monitor system performance, document technical issues and resolutions, and maintain support records to improve service quality and support future troubleshooting.
Minimum Qualifications
The position requires:
Education:
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
Experience:
0–2 years of experience in technical support, help desk operations, PC software support, or related IT support activities.
Technical Skills:
PC Software Support, Windows Operating Systems, Hardware Troubleshooting, Software Installation, System Configuration, Printer Support, Scanner Support, Network Troubleshooting, Help Desk Support, Technical Documentation
Business / Domain Skills:
Experience providing end-user technology support in office or enterprise IT environments.
Experience resolving user issues involving computer hardware, software applications, peripherals, and basic network connectivity.
Experience managing technical support requests, documenting incidents, escalating unresolved issues, and maintaining service continuity.
Experience assisting employees and business users with day-to-day technology needs while following established IT support procedures.
Communication:
Ability to communicate with technical and business stakeholders.
Documentation:
Ability to prepare project documentation, status updates, and deliverables.
Work Authorization:
Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
Certification Required
None
Travel Required
None
Supervisory Role
No
Preferred Qualifications
Basic knowledge of computer hardware, operating systems, software applications, and common IT troubleshooting practices.
Ability to install and configure computers, peripherals, and standard business software while following technical procedures.
Strong customer service, communication, problem-solving, and organizational skills, with a willingness to learn and support end users.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
