Axiom Global Technologies, Inc.
Axiom Global Technologies, Inc.

Salesforce Order Management Architect

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
Remote
Depends on Experience
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Job Details

Skills

  • Salesforce Order Management
  • Order orchestration
  • Order Summary
  • Fulfillment

Summary

Job Title: Salesforce Order Management Architect

We are hiring an experienced Salesforce Order Management Architect to lead the design and delivery of scalable, enterprise-level order lifecycle solutions using Salesforce Lightning Order Management and the Salesforce Platform.

This role is ideal for professionals with hands-on experience in post-order operations beyond order capture, including fulfillment, shipping, returns, refunds, payments, and customer order visibility across multiple integrated systems.

Key Responsibilities

Order Management Architecture

  • Design end-to-end order lifecycle solutions covering:
    • Order intake and ingestion
    • Order orchestration and routing
    • Fulfillment and shipping
    • Cancellations, returns, and refunds
  • Lead architecture and configuration of Salesforce Lightning Order Management, including:
    • Order Summary
    • Fulfillment Orders
    • Delivery Groups
    • Orchestration and exception handling
  • Ensure reliable and consistent data flow between commerce platforms and downstream operational systems.

Integrations & Ecosystem Design

  • Define and lead integrations between Salesforce and external systems such as:
    • Warehouse Management Systems (WMS)
    • ERP platforms
    • Payment gateways
    • 3PL providers and shipping carriers
    • Tracking and logistics platforms
  • Design APIs, event-driven workflows, and scalable data models.
  • Support synchronous and asynchronous integrations.
  • Resolve complex integration issues such as retries, duplicate transactions, partial payloads, and data mismatches.

Post-Order Customer Experience

  • Architect solutions for:
    • Shipment and delivery updates
    • Returns and RMA workflows
    • Refund processing
    • WISMO (“Where Is My Order”) visibility
  • Enable real-time updates for customer service teams and self-service channels.
  • Ensure consistent customer experience across B2C, B2B, and Service Cloud environments.

Technical Leadership

  • Design scalable Salesforce solutions using:
    • Apex
    • Flows
    • Platform Events
    • Orchestration tools
  • Define metadata standards, environment strategy, and CI/CD processes.
  • Conduct design reviews and provide technical governance.
  • Prepare architecture diagrams, solution documents, and integration flows.

Stakeholder & Delivery Leadership

  • Lead discovery sessions, workshops, and architecture discussions.
  • Collaborate with business, commerce, operations, and service teams.
  • Translate technical concepts into clear business recommendations.
  • Support planning, estimation, and delivery oversight.

Required Qualifications

  • 5+ years of Salesforce experience
  • 3+ years focused on Salesforce Order Management
  • Strong understanding of:
    • Salesforce Order Management data model
    • Fulfillment and orchestration processes
    • Apex, Flows, APIs, and integrations
    • Git, SFDX, CI/CD best practices

Preferred Experience

  • Integration with WMS, ERP, payment processors, carriers, and tracking systems
  • Experience with MuleSoft, Boomi, Workato, or similar middleware
  • Salesforce certifications (Order Management / Application Architect / CTA preferred)
  • Experience with Salesforce Commerce Cloud (B2C or B2B)
  • Retail, CPG, or high-volume consumer operations background
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: unitca
  • Position Id: 8950598
  • Posted 4 hours ago

Company Info

About Axiom Global Technologies, Inc.

Our vision is to be a Premier Business Partner to our clients across all our service verticals. We deliver a more complete and superior value to our clients than our competition. While growing in size and complexity, we remain agile to the ever-changing needs and expectations of our clients and employees.

Axiom s mission is to empower our clients become high-performance businesses by consistently delivering value; leveraging the power of Axiom s delivery capabilities across all service lines.

Attaining our vision requires that we continually evaluate our performance at every level of the organization. Innovative ideas and industry best practices are implemented quickly and monitored closely.

Our goals and aspirations are sustained by hiring and retaining a global workforce of the highest caliber. We regard our employees as our greatest asset and provide an ever enjoyable, yet challenging, work environment.

We remain committed to the professional and monetary growth of each employee, while expecting commitment to the Axiom business model in return. Sincere effort and superior performance is always encouraged, recognized and rewarded.

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