Agentic AI Technical Program Manager
MAVLRA CORPORATION
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Artificial Intelligence
Summary
Contract to Hire
Location: Remote- Canada candidate's only
Overview & Responsibilities:
- Program Delivery: Own delivery of the end-to-end customer call journey, including inbound telephony, AI voice self-service, seamless handoffs to live agents with full context, real-time AI assistance, and automated CRM call summaries.
- Technical Ownership: Manage and take technical ownership of vendor and implementation partner relationships. This includes pressure-testing estimates, challenging scope constraints, holding partners to committed dates and SLAs, and escalating issues with evidence.
- Cross-Functional Alignment: Translate business outcomes (containment, AHT, CSAT, cost-to-serve) into clear technical requirements and acceptance criteria, while keeping internal engineering, contractor teams, and brand stakeholders aligned.
Preferred Technology Experience:
- NICE Cognigy (AI Agent and Agent Assist)
- Five9
- Salesforce (including Agentforce Voice)
- NICE Nexidia / Quality Central
- NetSuite (a plus)
- Dice Id: 91143045
- Position Id: 9131480
- Posted 2 hours ago
Company Info
About MAVLRA CORPORATION
At Mavlra, we believe that innovation thrives through diversity and inclusion. As a proud minority-owned company, we are committed to delivering cutting-edge, customer-centric solutions that reflect the richness of our team and the communities we serve.
