What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
What would you do?
Senior IT Support Specialist II-Production Support
Reston, VA (Relocation)
Job Description
Hybrid 3 days onsite (Reston, VA), 2 days offsite
This role will support IAG L1 Operations work:
- Assist internal customers in resolving access issues, run L1 processes, access bulk loads.
- Ensure that L1 processes are following audit with a required skill set of Responsibility
Assist internal customers in resolving access issues, run L1 processes, access bulk loads.
Ensure that L1 processes are in compliance with audit.
0-3 years of related experience
Technical and Business Experience in IAM world - Specifically with SailPoint IIQ
Implementing and Managing IAM Governance Solutions
Experience in IAM Operations - Issues Triaging, User Communication, Solution Implementation
Analytical Background
Operational background
Microsoft Suite Applications
SharePoint
Excellent communication skills
Excellent time management skills
Experience in customer service
Attention to detail
Problem Solving and Process Improvement knowledge Two Questions
Experience with SailPoint administration
Experience with Data Analysis.
The client is seeking an IT Support Specialist II to provide support for complex applications by creating and developing software solutions to application errors reported. The IT Support Specialist provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation, or conducting training. Job Responsibilities: Provision access to users. Address security issues such as ID and Password. Log interactions and escalate as needed. Follow up on escalated issues. Direct customers to guides and training resources. Update training materials. Perform emergency setup and configuration for customers. Provide training to customers in routine program operation. Monitor the system for errors, bug, and potential performance enhancements. Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax. Education/Experience: Bachelor s degree in computer programming or equivalent training required.2-4 years experience required. Verbal and written communication skills, problem solving skills, customer service, and interpersonal skills. Basic ability to work independently and manage one s time.
Bachelor s degree in computer science, Information Systems, Mathematics, Engineering, or related field
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
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