Computer Support Associate II - Infrastructure

• Location: Horicon, Wisconsin
• Type: Contract
• Job #105847

Job Title : Computer Support Associate II - Infrastructure
Location : Horicon, WI
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: On-site (Monday - Friday)
Pay Range: $32 per hour
Job Description:
Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

TYPICAL EXAMPLES: -monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts.

Top Must Haves:

1. Focus on break fix for hardware/software and ensuring customer satisfaction
2. Working and collaborating in a team environment to solve problems and lead and organize projects within Jira
3. Good communication to lead scrum practices and communication with factory leaders

Education Preferred: no but relevant experience is Years of Experience Required: 2-year minimum

Job Description/Day to Day responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature.

Performs/monitors standard processes or operations that are highly stable and/or relatively
consistent in how to fix.

Organize projects in Jira and run scrum activities

TYPICAL EXAMPLES: -
management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively
consistent in how to fix.

TYPICAL EXAMPLES:
imaging computers, replacing printer toner, disposing of outdated assets, and resolving
trouble tickets from ServiceNow queues.
Documents recording and/or distributing information - has some breadth, depth and/or frequency of interaction with external contacts.
Typical examples include updating assets in Service NOW, following KB articles for problem
resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records:

TYPICAL EXAMPLES: -
contact lists -process logs -problem incidence reports -customer information updates -
exterior ship orders - inventory, maintenance or other service records- handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations.
Typical examples include scheduling routine equipment maintenance, ordering supplies,
monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES: -
understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Business casual dress code.

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