Program Manager - Retail Technology

HCL Technologies Limited

Program Manager Retail Technology

* Initiates, plans, controls, and implements medium to large cross-divisional, multi year projects using project management practices
* Ensures overall deliverables are completed, including:
* Project charter
* Plan and schedule
* Requirements, design, development, testing, and implementation
* Policies, procedures, standards, contracts
* Risk and issue resolution

* Plans projects in detail, manages project budgets, organizes project teams, and coordinates resource needs with resource managers
* Identifies, evaluates, and proactively manages cross project interdependencies
* Manages progress and communicates status regularly to sponsors, stakeholders, and senior leadership
* Participates in strategic roadmap planning and may facilitate portfolio review meetings
* Demonstrates excellent communication skills and the ability to work effectively with all levels of the organization, from individual contributors to executives
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Additional Responsibilities
* Proactively identifies opportunities and contributes to continuous business process improvement to streamline and standardize workflows, communication, and resource efficiency
* Ensures smooth implementation of new technologies and vendor integrations within assigned domains and interfaces
* May conduct technical walkthroughs with software engineers to ensure feasibility and standards compliance
* Collaborates with operations support and other teams to ensure robust production operations

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Qualifications
* Bachelor s degree in computer science, information technology, or a related technical field, or equivalent experience
* Minimum 6 years of progressively responsible experience designing, developing, and implementing computer software projects using open source services frameworks
* 5 10 years of project management experience
* 5+ years of experience in retail systems development and delivery (highly valued)
* Experience creating and executing implementation strategies for complex systems
* Strong relationship management and organizational change management skills
* Understanding of multiple delivery frameworks (Waterfall, Agile, DevOps, Lean) and how to apply them appropriately
* Ability to apply complex technical principles and provide solutions to a wide range of complex tasks and projects
* Ability to estimate effort and impact for various solutions and influence technical discussions and decisions
* Experience working with distributed Unix or Linux based systems, J2EE application servers, clustered database systems, and source control systems
* Strong organizational skills with the ability to prioritize multiple tasks with urgency
* Excellent presentation, verbal, written, interpersonal, and listening skills
* Strong leadership, collaboration, facilitation, and negotiation skills
* Ability to challenge the status quo and champion change

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Must Haves
* Acknowledges choice in every moment and takes personal responsibility
* Possesses an entrepreneurial spirit and continuously innovates
* Communicates with honesty and kindness and creates space for others to do the same
* Leads with courage and embraces the possibility of greatness over fear of failure
* Fosters connection by putting people first and building trusting relationships
* Integrates fun and joy into work and does not take themselves too seriously