Sr. Manager, IT (Customer Experience)

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join Thermo Fisher Scientific as a Senior Manager of IT and contribute to shaping our technological future. In this leadership position, you'll guide a collaborative team of IT professionals while advancing digital transformation across our organization - specifically within our Pharma Services Group commercial ecosystem. You'll develop and implement comprehensive IT roadmaps that align with our business objectives, oversee core business systems, and ensure reliable operation of our IT infrastructure. This role offers an opportunity to innovate and contribute significantly as you collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency. You'll be responsible for managing IT operations, maintaining security compliance, and cultivating a culture of excellence in technical support and service delivery.

REQUIREMENTS:
Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
Preferred Fields of Study: Computer Science, Information Technology, or related field
Salesforce Professional certifications and/or AI experience are preferred
Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
Leadership ability to develop, mentor, and manage high-performing IT teams
Strategic mindset with excellent problem-solving and critical thinking skills
Strong project management capabilities and budget management experience
Outstanding communication and interpersonal skills with ability to influence across all organizational levels
Experience building consensus and partnerships across stakeholder groups
Track record of implementing customer experience related digital transformation initiatives
Knowledge of IT security best practices and compliance requirements
Ability to prioritize resources and deliver results in a distributed environment
Travel required (up to 25%)
Experience leading distributed teams preferred
Commitment to innovation and continuous improvement