A recognized media & entertainment organization is seeking a Serval AI Project Manager for a role focused on enterprise service management and workflow automation.
About the Opportunity:
Responsibilities:
Lead the end-to-end implementation of the platform from planning and requirements through rollout and adoption
Develop and maintain project plans, milestones, dependencies, risks, and delivery timelines
Partner with IT, Security, IAM, HR, Engineering, and business stakeholders to identify workflow automation opportunities
Coordinate integrations with enterprise systems, including identity, HR, collaboration, ticketing, and internal applications
Manage project governance, status reporting, stakeholder communications, UAT, training, documentation, and change management
Qualifications:
5+ years of Project Management or Technical Project Management experience
Experience implementing enterprise service management, IT service management, workflow automation, SaaS, AI, or employee experience platforms
Strong understanding of enterprise workflows involving IT support, IAM, provisioning, onboarding/offboarding, and access managements
Experience managing integrations across enterprise applications and platforms
Demonstrated ability to manage projects spanning technical and non-technical stakeholders
Strong understanding of Agile and traditional project management methodologies
Excellent communication, organization, risk management, and stakeholder management skills
Ability to translate technical requirements and implementation details into clear updates for senior leadership
Desired Skills:
Experience with ESM or ITSM platforms such as ServiceNow or Jira Service Management
Familiarity with identity and access technologies such as Okta, Microsoft Entra ID, SSO, RBAC, and automated provisioning
Experience supporting AI-enabled workflow or automation initiatives
Familiarity with APIs, SaaS integrations, webhooks, and enterprise system architectures
Experience leading organizational change and adoption for new enterprise platforms
