Role :: ServiceNow Implementation Specialist
Location :: Charlotte NC, Plano TX
Type :: Fulltime
Job Description
Must Have Technical/Functional Skills
Primary Skill: JavaScript, Glide API, Business Rules, Client Scripts, Flow Designer, Service Catalog, REST Integrations, ITSM.
Secondary: HTML/CSS, JSON/XML, Integration Hub, MID Server, Reporting, ITIL, Agile.
Experience: Minimum 10 years
Roles & Responsibilities
• Develop and enhance applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Glide scripting.
• Build and customize Service Catalog items, workflows, record producers, and request workflows.
• Design solutions using Flow Designer, Workflow Editor, and Scripted REST APIs.
• Create and maintain custom modules, tables, and applications on the ServiceNow platform
• Customize forms, lists, dashboards, and reports to meet business needs.
• Configure ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, or others depending on project requirements).
• Implement and maintain ACLs, roles, and security rules to ensure platform integrity.
• Modify UI Pages, UI Macros, and advanced components as needed.
• Develop and support integrations with external systems using:
o REST / SOAP APIs
o MID Server
o Integration Hub
o Web services
• Build transform maps, import sets, and data load workflows.
• Manage scheduled jobs, data syncs, and third‑party connector configurations.
• Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
• Technical Knowledge: Proficiency in JavaScript, HTML, CSS, and Angular JS.
• Experience: 3+ years in ServiceNow administration and implementation.
• Modules: Experience with ITSM, ITOM, CMDB, or ITAM.
• Soft Skills: Strong communication, stakeholder management, and project management skills.
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