Project Leader - Program/Change Management - OCM Administrator

Job Purpose:

This position will serve as the Organizational Change Management (OCM) Administrator. The selected candidate will support FDOT’s Office of Information Technology (OIT)in the overall coordination, delivery, and adoption of IT-focused work efforts. This includes change management activities spanning people, processes, and technology across IT project types such as enterprise system implementations, cloud migrations, cybersecurity and infrastructure initiatives, software development projects, and broader digital transformation efforts. The selected candidate will drive the change engagement, readiness, and adoption strategies in support of IT projects, under the direction of the Strategic Program Services Section Manager and IT Leadership.

About the Candidate:

Qualifications

Education - Bachelor’s Degree in Communications, Marketing, Business Administration, or other related field. Or equivalent work experience.

Required Experience

This position requires the following experience and/or knowledge:   

1.      Typically has 3 to 5 years of business/industry work experience.

2.      1 to 3 years of project or program leadership/management and/or change management experience.

Job Specific Knowledge, Skills and Abilities

1. Knowledge of the principles, methods, practices, tools and techniques outlines in Project Management Body of Knowledge (PMBOK).

2. Knowledge of assessment and analytical process and practices.

3. Knowledge of industry concepts, practices relating to adult learning and instructional theories.

4. Knowledge of Change Management practices.

5. Skill in effective communication, coordination, and analytics.

6. Skill in strategic planning, program development, and project management.

7. Skill in researching, compiling, and analyzing data to report findings and recommend solutions.

8. Skill in providing presentations, consultation services, and training programs.

9. Skill in using Microsoft Suite; including but not limited to Word, Excel, PowerPoint, SharePoint.

10. Skill in overseeing change management activities and tools to identify and evaluate stakeholders’ knowledge, skills, and abilities, enhance professional development, deliver communications and increase engagement, and monitor implementation for multiple enterprise level projects, priorities, and initiatives in accordance with policies, procedures, and systems and applications requirements.

11. Skill in communicating and collaborating with Leadership, Organizational Change Management staff and consultants, Project Management Teams, Project Networks, Stakeholders, and other project vendors.

12. Ability to plan, coordinate, prioritize, manage complex work assignments and schedules and develop deliverable and Task Work Order requirements.

13. Ability to research, identify, and implement innovative solutions.

14. Ability to facilitate and coordinate meetings, workshops, conferences, etc.

15. Ability to communicate effectively; both verbally and written.

16. Ability to establish and maintain effective working relationships.

17. Ability to work independently and as a team.

18. Ability to coordinate and manage projects and resources from a high level, including cost, work, and vendor performance.

19. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.

  Primary Job duties and tasks

1.      Serve as the OCM workstream lead for FDOT IT projects; liaise with other workstream counter parts to ensure integration with other workstreams, and deliver OCM information relating to scope, budget, risk, and resources of the IT work effort being managed.

2.      Coordinate OCM tasks, activities, and assignments, monitor daily work efforts and execution of tasks, activities, and assignments, perform quality review of work products, provide status reports, and escalate functional, quality, and/or timeline issues appropriately.

3.      Coordinate the development and completion of OCM related project material.

4.      Review and provide constructive feedback on all OCM deliverables and confirm alignment with preceding, dependent, and/or succeeding deliverables; for both OCM and other workstreams.

5.      Ensure all OCM deliverables meet or exceed acceptance criteria, are delivered on time, within budget, and adhere to high quality standards, and meet the expectations of the project and FDOT.

6.      Responsible for tracking key project milestones for all projects with an OCM component.

7.      Assist in identifying, prioritizing, and communicating opportunities for OCM to achieve project goals.

8.      Participate in and/or facilitate OCM workstream meetings, workshops, and implementation activities.

9.      Support OCM activities across IT project types including enterprise system implementations, cloud migrations, cybersecurity and infrastructure initiatives, software development projects, and digital transformation efforts; tailoring change strategies to the unique people, process, and technology impacts of each project type.

10.  Collaborate with IT project managers, solution architects, and technical teams to assess organizational impact of system changes and develop stakeholder engagement, communication, and training plans aligned to IT project milestones and go-live dates.

11.  Develop and maintain IT-specific OCM artifacts including change impact assessments, stakeholder analyses, readiness assessments, resistance management plans, and post-implementation sustainment plans to support end-user adoption of new technologies and systems.