ServiceNow ITAM Business Analyst

Role: ServiceNow ITAM Business Analyst 

Location: Remote

Job Description:

Act as the primary Business Analyst for ServiceNow IT Asset Management with combined focus on Software Asset Management and CMDB.

Facilitate workshops with the ITAM project team & CMDB owners to gather requirements, review the current state, and outline future process expectations.

Gather, analyze, and document business, functional, and compliance requirements related to SAM and CMDB initiatives.

Translate business requirements into clear functional specifications, user stories, and acceptance criteria for ServiceNow implementation teams.

Participate in Sprint planning, backlog refinement, demos, and retrospectives 

Qualifications Required:

10+ years of IT / ServiceNow experience with focus on ITAM and CMDB

Strong functional experience with ServiceNow SAM and CMDB

ServiceNow Certified Systems Administrator (CSA)

Solid understanding of ITAM, ITSM, ITIL processes, and software licensing models

Proven experience creating BRDs, FRDs, user stories, and process flows

Excellent stakeholder communication and analytical skills

Certifications

CIS – SAM / ITAM – Preferred

ITIL Foundation – Preferred