Tech Ops Manager AWS

Job Title: Tech Ops Manager AWS

Job Location: Bangalore (Hybrid)

Job Type: 6 months CTH

Technical Operations Manager (AWS Focus) - OFFSHORE

We are seeking a seasoned Technical Operations Manager with deep AWS expertise to lead, optimize, and stabilize a large-scale engineering and operations organization. This role is essential for driving operational efficiency, standardization, and accountability across complex multi-team environments.

Key Responsibilities

• Operational Leadership: Oversee daily technical operations to ensure uptime, system stability, and efficient workflow across engineering and operations teams.
• Team Oversight: Manage NTT resources and internal consultants with clear expectations, performance management, and accountability.
• Engineering Partnership: Collaborate with engineering leaders to identify system gaps and inefficiencies; drive remediation through Jira task management, Agile sprint planning, and structured execution.
• Process Standardization: Develop, document, and implement operational procedures, runbooks, and best practices across teams.
• Cloud Optimization: Lead initiatives to enhance performance, cost efficiency, and reliability of cloud infrastructure with a primary focus on AWS, while supporting multi-cloud environments.
• Cross-Functional Collaboration: Work with business and technology stakeholders to set priorities, manage resources, and maintain project timelines.
• FinOps Support: Contribute to cloud financial operations efforts to improve visibility, governance, and cost optimization in AWS and other cloud platforms.
• Agile Execution: Work within an Agile framework, supporting sprint planning, backlog refinement, and efficient delivery cycles.
• Post-Transition Stabilization: Drive system integration, cleanup, rationalization, and stabilization following recent acquisitions and the NCR transition.

Required Qualifications

• Proven experience managing large-scale operations or engineering teams within an enterprise or managed services environment.
• Strong hands-on expertise with AWS, including comfort with AWS-native services, monitoring, governance, and operational tooling.
• Familiarity with multi-cloud environments (AWS, Google Cloud Platform, Azure) and hybrid architecture.
• Demonstrated leadership across direct, matrixed, vendor, and consultant teams.
• Background in FinOps or experience supporting financial operations in cloud environments (financial services experience a plus).
• Solid understanding of Agile methodologies, with hands-on use of Jira.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead initiatives independently, enforce accountability, and drive operational excellence across diverse technical teams.