IT Program Manager

Role: IT Program Manager
Location: San Jose, CA

ROLE OVERVIEW: The IT Program Manager independently leads IT projects and moderately complex programs from planning through delivery, partnering with business stakeholders, IT teams, vendors, and implementation partners to manage scope, timelines, risks, readiness, and outcomes.

•                 Leads projects or moderately complex programs independently from planning through delivery and stabilization, with accountability for execution, stakeholder coordination, risk management, and delivery outcomes within approved scope.

•                 Develops and manages project scope, timelines, milestones, risks, issues, dependencies, decisions, and communication plans.

•                 Partners with business stakeholders, IT teams, vendors, and implementation partners to align on priorities and delivery expectations.

•                 Facilitates governance routines, project meetings, status reporting, and escalation discussions to maintain transparency and accountability.

•                 Tracks progress against approved plans and proactively manages risks, issues, and trade-offs before they impact delivery outcomes.

•                 Coordinates business readiness, testing (ie. SIT, UAT), training, communication, go-live preparation, and post-launch stabilization activities.

•                 Supports vendor and system integrator management by tracking deliverables, issues, timelines, and SOW commitments.

•                 Contributes to PMO process improvements, lessons learned, and delivery standards.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

•                 Experience leading IT projects, technology implementations, business process improvements, or enterprise application initiatives, especially platforms such as Oracle Fusion, Workday, ServiceNow, Salesforce, or comparable business systems.

•                 Strong working knowledge of project management method, including planning, scheduling, risk management, dependency tracking, and stakeholder communication.

•                 Ability to translate business needs into clear delivery plans, milestones, and measurable success criteria.

•                 Strong facilitation, communication, and problem-solving skills with the ability to work across business and technical teams.

•                 Comfort managing multiple priorities in a fast-paced, matrixed environment.

•                 Proficiency with Microsoft Office, Teams, SharePoint, and project/program management tools; Agile, Waterfall, or hybrid delivery experience preferred.

COMPETENCIES:

•                 Project planning and execution

•                 Risk, issue, and dependency management

•                 Stakeholder communication

•                 Business readiness coordination

•                 Problem solving and delivery accountability

WHAT YOU BRING TO US:

•                 3–7+ years of experience in IT project management, program coordination, enterprise applications delivery (in Oracle EBS/Fusion), technology implementation, or related delivery roles.

•                 Experience leading projects or moderately complex programs with business stakeholders, IT teams, vendors, testing, readiness, and post-go-live support.

•                 Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, Construction Management, or related discipline preferred.

•                 PMP, CAPM, Agile, Scrum, Prosci/Change Management, ITIL, Lean, or related certifications preferred.

PERFORMANCE GOALS / SUCCESS MEASURES:

•                 Deliver assigned projects or workstreams against approved scope, schedule, budget expectations, and agreed success criteria.

•                 Maintain current project plans, RAID logs, dependency trackers, decision logs, and status reports that enable clear visibility and accountability.

•                 Proactively identify, communicate, and manage risks, issues, and dependencies before they materially impact delivery outcomes.

•                 Facilitate effective project governance routines, including status meetings, stakeholder updates, escalation discussions, and decision follow-up.

•                 Coordinate business readiness activities, including testing, training, communication, go-live preparation, and post-launch stabilization.

•                 Contribute at least one meaningful improvement to PMO templates, reporting practices, lessons learned, or delivery standards during the review period.