Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.
As the Issue Management team advances its use of AI and large language models within the Issue Management Lifecycle, dedicated business-side expertise is essential to connect technical model development with governance, risk controls, and operational readiness. This role ensures that AI solutions are designed, documented, evaluated, and implemented in a responsible and compliant manner.
Responsibilities:
- Assist in the coordination and comprehensive management of issues with key stakeholders
- Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
- Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
- Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
- Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
- Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
- Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
- Support key stakeholders to develop corrective action plans to address identified control gaps or failures
- Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
- Ensure compliance with all relevant regulatory requirements and internal policies
- Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualifications:
- Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Strong knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
- Proven experience in implementing sustainable solutions and improving processes.
- Understanding of compliance laws, rules, regulations, and best practices.
- Understanding of Citi's Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
Education:
Bachelor's/University degree, Master's degree preferred
Additional Job Description: - Serve as the business lead for applying industry-standard model governance practices to AI and machine learning solutions.
- Lead the development and maintenance of technical and risk documentation, including model overviews, assumptions, limitations, risk controls, and testing evidence.
- Translate complex AI/ML model concepts into clear, structured business documentation suitable for risk, compliance, and audit review.
- Partner with data science and engineering teams to understand model behavior and testing results.
- Review technical test outputs related to model performance, bias detection, drift analysis, and robustness.
- Identify potential risks and ensure appropriate mitigants, controls, and monitoring plans are in place.
- Act as the primary business interface for AI model-related conversations involving technology, risk, compliance, and operations teams.
- Provide guidance to project teams on required documentation, checkpoints, and evidence needed to progress through the AI development and deployment lifecycle.
- Support lifecycle activities including model onboarding, updates, annual reviews, and monitoring.
- Stay current on emerging AI risks, regulatory developments, model validation practices, and responsible AI principles.
- Provide business partners with guidance on AI governance best practices, model risk considerations, and documentation requirements.
Preferred Experience:- Strong exposure to model governance, model documentation, model validation, or quantitative risk concepts (AI/ML preferred).
- Familiarity with large language models, generative AI workflow components, and how these differ from traditional statistical/ML models.
- Ability to interpret technical model details and translate them into business-friendly documentation.
- Experience working with cross-functional stakeholders across tech, business, and risk groups and navigating complex environments.
Job Family Group: Controls Governance & Oversight
Job Family:Issue Management
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$103,920.00 - $155,880.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Feb 04, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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