Brooksource
Brooksource

Business Associate Analyst

Virginia, VA, US • Posted 8 hours ago • Updated 4 hours ago
Contract W2
Contract Independent
On-site
$35.00 - $40.00/hr
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Job Details

Skills

  • Testing
  • Training
  • Business Analysis
  • Team Leadership
  • Content Management
  • Usability
  • FOCUS
  • Quality Assurance
  • Test Cases
  • Use Cases
  • Reporting
  • ROOT
  • Internal Communications
  • Technical Writing
  • User Experience
  • Google Docs
  • Telecommunications
  • Management
  • Access Control
  • Microsoft SharePoint
  • Administrative Support
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Organized
  • Presentations
  • Organizational Skills
  • Attention To Detail
  • Collaboration
  • Performance Testing
  • Microsoft Office
  • Slack
  • Problem Solving
  • Conflict Resolution
  • Analytical Skill
  • Debugging
  • System Administration
  • Computer Networking
  • Communication
  • Business Process
  • Documentation
  • Modeling
  • ServiceNow
  • Microsoft Power BI
  • Data Visualization
  • Microsoft
  • Artificial Intelligence
  • Productivity
  • Technical Training
  • Mentorship
  • Health Insurance
  • Network
  • Leadership

Summary

Business Analyst & Office 365 Performance Engineer - Elevate Program
Hybrid Role
Compensation: $35 per hour
ABOUT THE ROLE

Our client is seeking entry-level professionals for two distinct roles within their Elevate program: Junior Business Analyst and Office 365 Performance Engineer. The Junior Business Analyst will support business, QA, and technology teams through documentation, coordination, and content management, gaining hands-on experience in enterprise environments while developing core business analysis and collaboration skills. Responsibilities include maintaining SharePoint sites, creating presentations, supporting architecture review processes, and participating in mentorship and learning opportunities. The Office 365 Performance Engineer will join the end user services team to perform daily testing of Office 365 products, identify and escalate issues, analyze user feedback, and collaborate with IT teams and vendors to ensure optimal performance and a seamless user experience. Both roles offer exposure to enterprise technologies, opportunities for skill development, and access to professional training and mentorship through the Elevate program.
WHAT YOU'LL DO

  • Support day-to-day business analysis and administrative activities, including documentation, tracking, and cross-team coordination
  • Assist with SharePoint site maintenance, ensuring content is organized, current, and easy to navigate
  • Create and update presentations and supporting materials using Microsoft PowerPoint for team meetings and reviews
  • Collaborate with QA, architecture, and governance teams to support alignment with enterprise standards and processes
  • Help prepare, organize, and maintain materials used in architecture review processes and governance forums
  • Contribute to content management efforts by improving document structure, consistency, and usability across SharePoint environments
  • Support a growing focus on QA, architecture, and governance alignment across teams by ensuring documentation and processes are accurate and up to date
  • Participate in mentorship and learning opportunities, gaining exposure to enterprise review processes, documentation standards, and collaboration platforms
  • Test Office 365 products daily on various devices to ensure optimal performance
  • Identify, document, and escalate issues before they impact users
  • Analyze issue patterns and provide insights for resolution
  • Evaluate features from technical and user perspectives
  • Collaborate with IT teams and vendors to ensure a seamless user experience
  • Develop test cases and use cases based on end user interactions
  • Provide daily/weekly ticket data, including demand patterns and ticket age
  • Report on issues and root causes to relevant stakeholders
  • List and track upcoming features from vendors with release dates
  • Create content for newsletters and internal communications
  • Provide technical documentation such as FAQs and best practices
  • Communicate vendor-triggered issues to the organization
  • Understand and evaluate user experience for functionality and responsiveness
  • Collect and analyze user feedback to improve system performance
  • Troubleshoot technical issues and debug code as needed
  • Perform system administration and engineering tasks
  • Utilize networking knowledge to support system infrastructure
  • Work with Office 365 and G Suite, including co-authoring Google Docs
  • Handle telecom-related tasks as required
  • Manage identity governance and access controls
  • Work with SharePoint, PowerPoint, Slack, Teams, and other collaboration platforms
WHAT YOU BRING

  • Basic to intermediate experience with SharePoint (site navigation, content updates, or administrative support)
  • Working knowledge of Microsoft 365, including Word, Excel, Teams, and Outlook
  • Familiarity with PowerPoint, with the ability to create clear, well-organized presentations
  • Strong organizational skills and attention to detail
  • Willingness to learn, take feedback, and collaborate with cross-functional teams
  • Basic understanding of Office 365 products and performance testing
  • Proficiency in Office 365 and G Suite
  • Familiarity with Slack and Teams
  • Strong problem-solving and analytical skills
  • Familiarity with coding and debugging
  • Experience with system administration and networking
  • Knowledge of IAM and identity governance
  • Excellent communication and documentation skills
  • Ability to learn independently and demonstrate curiosity
  • Exposure to business process documentation or modeling tools (e.g., Signavio) is a plus
  • Familiarity with ServiceNow or other enterprise platforms is a plus
  • Introductory experience with Power BI or data visualization tools is a plus
  • Interest in or exposure to Microsoft Copilot or AI-enabled productivity tools is a plus
WHAT'S IN IT FOR YOU

  • Join a team dedicated to building and enhancing digital technology and directly impact the member experience
  • Exclusive access to Brooksource's Elevate program, providing online technical training and a senior mentor
  • Opportunity to gain hands-on experience in a large health insurance network undergoing digital transformation
  • Weekly paychecks, comprehensive health benefits, and more
  • Accelerated skill development and a pathway to advanced promotional opportunities and leadership roles
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000S6C9EAK
  • Posted 8 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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