ServiceNow Developer
Contract W2
12 Months
No Travel Required
Remote
$80 - $85/hr
SECURE RPO LLC
Fitment
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Job Details
Skills
- HR Management System
- Human Resources
- ServiceNow
- Service Management
- Service Delivery
- IT Service Management
- HRSD
- sdlc
Summary
Job Title: ServiceNow Developer
Project Duration: 12+ Months
Location: Lexington, MA Remote
Duration: Full-Time Contract
Location: Lexington, MA Remote
Duration: Full-Time Contract
Position Overview
The Human Resources department is modernizing its employee services using the ServiceNow platform. As part of this transformation, we are seeking a ServiceNow Developer with strong platform development skills and experience with or interest in Human Resources Service Delivery (HRSD).
This role reports directly to the HRIS Manager and will work closely with other HRIS developers to develop and maintain solutions consistent with established architecture, development standards, and platform strategy.
The ideal candidate will bring broad ServiceNow development experience, strong technical execution skills, and the ability to contribute across ServiceNow capabilities as the platform matures. HRSD-specific experience is highly valued but not required—we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR.
Position Details
- Work Arrangement: Virtual / Work from Home
- Contract Duration: One year, with possibility of extension
- Location Requirement: Candidate should live within a 100-mile radius of Lexington to be able to come into the Lab if needed for project work. There are no regular onsite requirements.
- Clearance: Interim clearance is sufficient for start.
- Reports To: HRIS Manager
Primary Duties & Responsibilities
1. ServiceNow Development & HRSD Implementation – 65%
- Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
- Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
- Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
- Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.
2. HR Process Optimization – 20%
- Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options.
- Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
- Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.
3. Platform Support, Documentation, and Enablement – 15%
- Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
- Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
- Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
- Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
- Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.
Collaboration
The developer will work closely with:
- HRIS Team: Project Managers, Business/Systems Analysts, Software Developers, System Administrators
- HR Functional Teams: Benefits, Talent, Employee Relations, etc.
- IT Enterprise Service Management (ESM) Team for platform alignment
- External Vendors and ServiceNow Support as needed
Required Qualifications
Experience
- 5+ years of experience with automation within development processes
- 5+ years of experience with the Software Development Lifecycle, including architecture, design, implementation, documentation, and testing
- 5+ years of Program/Project Management OR Analysis experience
- 5+ years of experience building relationships with key stakeholders
- 5+ years of process improvement experience
- 5+ years of experience translating business requirements into technical specifications
- 5+ years of ServiceNow development experience across modules such as ITSM, CSM, or custom applications
- 5+ years of experience with ServiceNow architecture and common development components
- 5+ years of experience with ServiceNow platform support and troubleshooting of user-reported issues
Technical Skills
- Solid understanding of ServiceNow architecture and common development components, including:
- Flow Designer
- Script Includes
- Business Rules
- ACLs
- Ability to work effectively within established technical architecture, development standards, and governance practices
- Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
Education
- Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
Soft Skills
- Strong verbal and written communication
- Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91099714
- Position Id: 9055516
- Posted 2 hours ago
Company Info
About SECURE RPO LLC
Secure RPO LLC is an offshore recruitment service provider with headquartered in Noida, India and US Office in New Castle, Delaware, USA.
Secure RPO LLC is a pioneer in providing the recruitment solutions to the companies based in US & Canada, by providing them dedicated resources and manpower in a cost effective way.
We empower business reach their goals with the help of our guaranteed Return on Investment Model
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