Computer Support Analyst III

Description
The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines hands-on technical expertise with operational leadership, ensuring high-quality service delivery, efficient issue resolution, and alignment with institutional technology standards.
The Team Lead serves as an escalation point for complex technical issues, oversees ticket management and workload prioritization, and collaborates with cross-functional teams to support endpoint initiatives and projects. This position also contributes to asset lifecycle management, endpoint compliance, and security incident response.
In addition to technical responsibilities, the role provides mentorship, onboarding, and day-to-day guidance to support staff, while coordinating team activities and maintaining service standards.
Skills
VMware, Azure, Customer Service, Endpoint Management, L3/Tier III IT support, advanced troubleshooting, security and compliance, team leaderhsip, mentorship, or management, Desktop, Active directory, Help desk, Windows, communication, stakeholder engagement, process improvement
Additional Skills & Qualifications
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
3-5+ years of enterprise desktop and endpoint support (Windows and macOS)
Experience with endpoint management and deployment tools (e.g., Microsoft Endpoint Manager, JAMF, MDT)
Proficiency with Active Directory, Group Policy, and PowerShell
Experience with virtualization technologies (VMware, Hyper-V)
Familiarity with networking fundamentals, IP management, and print services
Experience with endpoint security tools (e.g., Sophos, Spirion)
Exposure to cloud platforms such as Microsoft Azure
Certifications (preferred, not required):

• Dell Tier II and Apple GSX certifications (within 90 days of hire)
• JAMF Pro 200 certification (within 1 year of hire)

Preferred Qualifications:
5-8 years of relevant experience
Strong analytical, problem-solving, and communication skills
Experience working in higher education or large, complex environments
Core Competencies:
Strong customer service and communication skills
Ability to manage competing priorities across multiple teams
Advanced knowledge of endpoint administration and user workflows
Experience with testing, validation, and change management processes
Ability to present technical concepts to both technical and non-technical audiences
Proven ability to build relationships and collaborate across an organization
Additional Expectations:
Ability to support and contribute to the University's mission and values
Commitment to fostering a collaborative, service-oriented environment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Pittsburgh, PA.
Pay and Benefits
The pay range for this position is $30.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on May 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.