Senior Aviation Field Service Engineer

Olathe, KS, US • Posted 25 days ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Training
Knowledge Base
Repair
Microsoft Exchange
Reporting
Documentation
Evaluation
Business Model
Finance
Sales
Marketing
Mentorship
Trade Shows
Status Reports
Aviation
Technical Support
Military
Field Service
Communication
Leadership
Microsoft Office
Attention To Detail
Organized
Multitasking
Avionics
Aircraft Maintenance
Manufacturing

Summary

Overview

We are seeking a full-time Senior Aviation Field Service Engineer at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for serving as a technical knowledge leader and disseminating knowledge of Garmin avionics products to the Field Service Engineering team.

Essential Functions

Serve as an expert consultant on Garmin aviation products
Travel to customers' facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed
Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team
Represent Garmin in the field with expert knowledge of Garmin avionic systems
Be highly knowledgeable of FAA regulations and safety standards
Act as liaison between customer and Engineering teams
Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail
Determine if Garmin avionic equipment needs to be returned to the factory for repair
Determine if an exchange is required for out-of-box failures of Garmin equipment
Be available to the FSE team to assist with escalated issues and difficult technical problems
Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Develop strong working relationships between Aviation Support and Garmin business segments
Demonstrate broad understanding of Garmin's business model including Engineering, Operations, Finance, Sales and Marketing
Mentor and coach FSE team members
Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports
Ability to be on a rotation for 24/7 aviation technical support coverage

Basic Qualifications

Associate's Degree or equivalent military/trade school OR a minimum of 6 years relevant experience
Must be a Garmin Field Service Engineer 2 for minimum of 2 years or have at least 4 years of experience providing field support
Must have a minimum of 4 years of experience in avionics installation and troubleshooting
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must demonstrate strong leadership skills and a superior customer-oriented attitude
Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
Flexibility to travel (10% of time or less)

Desired Qualifications

4-year technical degree
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot's License
Experience troubleshooting and installing Garmin avionic systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117971
Position Id: 938bdf0d49fc87afb1a97fd16d18e1a9
Posted 25 days ago

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