Ground System Coordinator

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We're Looking For:

If you are enthusiastic about working in the space industry, then you will be excited about the Ground System Coordinator opening with Iridium for a Space Development Agency (SDA) project. As a Ground System Coordinator, you'll be responsible for technical supervision tasks at the SDA Operation Center in the absence of the Ground System Director. You will work 12-hour shifts supporting a team in a 24-hour, multi-satellite operations environment. You will thrive in this role if you are highly motivated and passionate about engineering and space systems.

This position requires an active/current Secret Security Clearance or the ability to obtain a Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active).

What You'll Do:

• Assist in the management and coordination of daily mission objectives and recovery from unplanned events
• Supervise real-time monitoring of the ground system in support of the SDA mission, and analysis for first level troubleshooting and resolving issues
• Coordinate recovery of issues within the ground system applications
• Coordinate detection and recovery of issues at remote teleport antennas as well as Wide Area Network (WAN)
• Coordinate real-time anomaly investigation and resolution, following established Fault Escalation policies and procedures for both ground and space system issues
• Support process improvement initiatives by properly documenting all events through the anomaly and issue reporting process
• Create accurate, timely, and descriptive event logging for all ground system outages or system events
• Supervise daily mission activities of up to twenty mission partners and customer personnel
• Act as the backup to the Ground System Director (GSD), taking lead on specific events as appointed or taking lead of the operations floor in the GSD's absence
• Communicate with a team of operators and engineers to gather relevant data and parse information into standardized reports
• Serve as an interface with the Government customer as required to describe issues and mission impacts

What You'll Need to Succeed:

• Bachelor's degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
• 5+ years of related engineering experience
• Achieve and maintain Ground System Director certification, as well as other operational position certifications, to maintain continuity
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Be comfortable managing upward, including being a proactive communicator and asking for help when needed
• Have confidence and be able to establish valuable relationships with others
• Must be able to prioritize key tasks and have a strong sense of ownership over your work
• Be active in seeking out ways to continuously improve yourself and gain new knowledge

Things That Would be Great if You Brought to the Table:

• Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)
• Experience in leading a team in a real-time operations environment
• Proficiency in the LINUX operating system, as well as standard PC usage and applications
• Familiarity with software development and programming skills

We'll also need you to:

• Work 12-hour shifts in rotation. Regular schedule is M-F, 8 AM - 5 PM
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Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.